End up koodo contract

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  • Question
  • Updated 8 months ago
  • Answered
How can I cancel my contract without calling koodo? I am not in Canada anymore. I tried to contact them via phone when I still was in the country but it was impossible. I did not have an hour for waiting on the phone and now I don't want to make a long distance call to stop the service. Any idea how can I stop them charging me?  Thanks
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Otto Attila Kerekes

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Posted 2 years ago

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Bernard, Official Rep

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Ha van Facebook-od, kûldjè egy privat üzenetet nekünk. Az on keresztül is tudunk segíteni. Just mention my name in your message. If Facebook doesn't work it will have to be a call. We will need to authenticate your account to cancel.
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Otto Attila Kerekes

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Koszi/Thanks. I just wrote a facebook message. I still don't understand how a phone call can authenticate an account and a mail dont
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Bernard, Official Rep

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We don't want email to be used to pass on sensitive information, like your PIN etc. Email is far easier to intercept than Facebook direct messaging . We don't want people to have trouble with identity theft as a consequence later.
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Robert, Mobile Master

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Hello Otto.

You can cancel your account by calling Koodo's toll-free number with Skype. It's free and works quite well!
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Otto Attila Kerekes

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Where can I find that number? I tried this number  +4416477884337 but it is not working it said I need Skype credit 
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Bernard, Official Rep

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Attila, no need to call. I have your account and let's continue things on FB as you already started. Much easier.
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Tim Book

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I have the same problem how do I get Bernard to help me.? 
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Timo Tuokkola, Mobile Master

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Have you TRIED contacting them via facebook messenger? Because that's how the problem above was resolved.