Employee discount discontinued after changing number

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  • Updated 6 months ago
Im not sure if you can see the screenshots I attached but one rep mentioned I have to speak privately to a Koodo rep about losing my employee discount after changing my number. If I do that, i assume I will be charged some kind of admin fee for speaking to a human customer service. Another rep stated I must reissue a form to re establish my discount.

My question now is, can you confirm that there are some kind of terms and conditions which stipulate removing my employee discount after changing my number? Because I don’t remember seeing one.

I don’t see the reason of removing my original question from the forum in case someone else may have the same problem. In any case, the answer does not seem to be found here. I seem to have no choice but to follow up this matter and eat the cost of talking to a customer service rep.

I do appreciate getting replies. They still helped. Last time I had a concern, it was a similar result: one rep was honest and said that my issue would need more assistance while the other gave me a dead end or the loop around.

Thanks for your time.

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Chris

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Posted 6 months ago

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Dinh, Mobile Master

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Are you still an employee of that company/organization? if so, you are the best person to get the terms and conditions of the discount. I don't think people in the public forum could read the term of your phone contract and discounts.

If there is nothing relating to it in the contract, both you and Koodo can translate into different things. I would suggest you ask the admin of your company/organization for those specific questions.
(Edited)
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Chris

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Thanks for the quick reply.....I think you misinterpreted my thought or I may have wrote my question incorrectly. What I meant was, when I was about to change my number through the Koodo self serve, I did not recall seeing any terms and conditions stating that my employee discount will be discontinued after changing my number. So In this case, I think it would be beneficial for others to know so they can anticipate this issue before changing their phone number. In other words, others can benefit from being warned that if they want to change their phone number, be aware that you will have to re-establish your employee discount.

I was not implying anything in regards to the legalities concerning my company...because you’re right, that wouldn’t make any sense to ask Koodo to translate the language of the terms and conditions of another company. The concern was I had an employee discount attached to my Koodo account. But after changing my number through the Koodo self service, Koodo did not continue my employee discount. Hope I was able to clarify.
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Allan, Mobile Master

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To clarify, us mobile masters don't work for Koodo and as well, you won't be charged for speaking to a rep via Facebook for things you cant do yourself via self serve or other means.
From what I remember the EPP form is linked with your phone number so changing that would cause you to lose it. (Not sure if that's what happened or not, just my guess).
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Erwin

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Hi Chris,

Simply changing your number does not take away your discount. I’m curious though, there are two types. Is it Friends and Family or Wireless Ambassador, which one do you have? Both needs a form, the first one is a form that was given to you to fill-out by a current Koodo employee or if you work at certain retailers. While the second one is a temporary discount for as long as you work at a Koodo reseller. The only way I would think your discount is taken out is if you have missed multiple payments.
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Bernard, Official Rep

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Chris, accounts with EPPs are reviewed on a regular basis. They are not for life and provided under certain conditions. There are checks and balances to ensure continued validity of the discount. People change employment, their friends are no longer working for Koodo and a number of other reasons that may contribute for the discount to drop off. Rateplan changes etc. And when it does it has to be reapplied for. It really takes no time so my suggestion is to fill out and submit the form again to reconfirm eligibility.   
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Chris

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Thanks, everyone. My discount was from friends and family. Bernard, since Koodo does validity checks, would the discontinuation of my discount mean my friend is not employed anymore with Koodo? I have yet to ask her but I’m curious to know on your end. I did not change anything from my plan other than my phone number.

Also for curiosity, if she’s still employed with Koodo, would it be possible to skip filling out the form to save everyone time (especially me) to re establish it?

Lastly, I really can’t recall if anything in the self serve warned me of any consequences before changing my number. Can you please let me know? Maybe I just missed it—I actually do read it lol.

Thanks,
Chris
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Bernard, Official Rep

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Well, it would take 2 seconds to check if your friend still works at Koodo, but I don't think she would want her name on a public forum. :-) 

I don't believe there is a message on SS. A change in rate plan would have had the same impact. After one year EPP also ends and has to be renewed. It's also not guaranteed to be around forever. 

The form would still have to be filled out, but it's a breeze and your friend can submit easily.  
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Chris

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Hey Bernard. Thanks for replying. I understood you the first time you mentioned it doesn’t take long to process a form. And of course I know all I gotta do is pick up the phone and ask if she still works for Koodo which is why I carefully wrote it the way I did to say I’m just curious to know. I brought up the hypothetical questions to understand how your validity checks work and why it does so.

The focus of this thread is not how easy it is to fill out a form and get it processed, It was just asking a simple question of asking why I lost the privilege of my discount from changing my number.

Knowing now that you do not believe there is a message on SS warning us of potential changes to our account, I think it would be good to provide a disclaimer for us before we make changes on SS. By doing so, I may had been able to anticipate the change before my last bill was processed, have the EPP form filled out (and save some money). A change in rate plan i understand could affect an account, a lot. But again, I did not expect a change to my account from just changing my phone number.

Of course, all this is a privilege, I am fortunate to have this. If I don’t get back the discount, it’s not the end of the world and again, it’s not the principle of the thread. I was just hoping to have some questions answered and possibly improve the system for us users, that’s all. Perhaps what comes out of this is adding a disclaimer before any changes are made or, maybe it improves your validity check, I don’t know.

I also don’t know how to eloquently end this comment but thanks everyone for your replies:)