emergency call frozen screen

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  • Updated 4 years ago
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My Samsung phone on the Koodo network has been stuck on a screen for a couple hours. It says Koodo and Emergency Call and there is a rectangle in the middle of the screen with a flashing line. I have tried turning it off/on and entering 911but nothing works. I can get the phone number screen and the qwerty screen. How do I get my phone working properly again?
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Charles M Johnston

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Posted 4 years ago

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Chris Petersens

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Pull the battery and the sim with the phone on. Wait about a minute, then reassemble. Sometimes that does the trick.