emergency use only/no service/not on network

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  • Question
  • Updated 1 year ago
My bill is paid up and I can not get any service....I am not happy...tried to connect with Koodo. ..no answers back....anyone else experiencing this problem
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Gina Grigg

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  • frustrated

Posted 1 year ago

  • 1
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David, Mobile Master

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Have you restarted your phone?
Removed & replaced the SIM?
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Gina Grigg

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More than once
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Robert, Mobile Master

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Did you pay the reconnection fee as well? Has it been a long time since you haven'y paid your bill?
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Gina Grigg

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Only thing I have not done is replace the Sim card....which came with the Galaxy S4 phone I have
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David, Mobile Master

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It is possible the SIM has died. Can you stop by a Koodo shop and ask they check it for you, or can you insert it in another phone to see if it works there?
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Cameron Jones

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@Gina, before visiting a koodo shop, did you also try removing and inserting the battery? Here's the only info I could find on this
http://www.thecellguide.com/samsung4noservice.php
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Gina Grigg

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Didn't know the Sim card could die and yes I have even replaced the battery with a new one from Samsung. ..why would a Sim card die?