Emergency calls only

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  • Updated 3 years ago
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All I get on my new prepay phone is the option to make an emergency call. I have purchased time and gone through the activation process, also put the sim card in.
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Margaret M

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Posted 3 years ago

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RudyW

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Take the battery out if you can. Then take out the SIM. Check if it's not damaged. Make sure you put it back correctly. Power the phone on. If it still fails, the SIM maybe damaged.
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Yannick

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Hi Margaret, Rudy is right! If it still doesn't work, give us a call and we'll have a look into it. We can be reached at 1-866-995-6636 from another phone, option #6 then #2 (the service fee doesn't apply for technical assistance). Thank you!

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