Email address change

  • 2
  • Question
  • Updated 6 months ago
  • Answered
I need to change my email address, as cannot access the old one. It says to change in change address area and there is no where to change the email address.
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Percy Hughes

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Posted 4 years ago

  • 2
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Dennis, Mobile Master

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Go to My Profile>Email Address

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Percy Hughes

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Sorry this question should have been asked under prepaid account, I am sorry but thanks for prompt response
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Happy Samm

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Hi there, sorry to bring this back yet again, how do I change my email address with the new website? I was able to do it on the old website no problem....
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Jason Barkey

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How do I change the email when I can't login in and the old email no longer exists? I have my account, my PIN, my number, but my old email account was from an email service that changed their name, and then got bought out by Google, and while I have a google account, my old email is now invalid and inaccessible.
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David, Mobile Master

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Contacting Koodo directly is your only option. I suggest a PM to their Facebook page as the simplest.
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Mike B

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after 4 years...I think I need to kill my koodo account as I can not access it to add voice time to the phone number...WITHOUT paying a fee.  IF they want my should not cost money to get them to take it !   My current email does not seem to work with the account.  I probably had a different email 4 years ago...which I no longer use and question whether I even have access to it.  text seems to work on the phone.  I do NOT use facebook as I think facebook is simply a way to rob one of identity theft.           613 581 6375
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Mayumi, Mobile Master

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What error message you get when you log into self serve?
There is no cost to change plan or add add-ons through self serve.
If you can't access your self serve because your Email doesn't work, then contacting Koodo is the only way to fix it.
It doesn't cost you to this since you can't fix it by your self.
If you don't do FB, then dial *611 to talk to a rep. Tell them you have an issue with your Email.

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