email/password issue

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  • Updated 3 years ago
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My fiance registered my account with his email, after I went to change the email to mine and it worked but for some reason at some point my email wasn't working. I forgot my password so I tried reseting it with my email address but it didn't work. I tried his email, the reset email was sent to his email but when he changed it and I tried logging in it still didn't work. Please help me understand what's going on. Thank you!
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Luzy Martinez

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Posted 3 years ago

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Robert, Mobile Master

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Maybe his account is still set-up to work with his e-mail adress. I remember doing this change online and everything seems to go fine. When you try and log in with his e-mail, it doesn'T work?
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You are not assigned full access to his account. Have him log in, go to the my profile tab, then role management. That's where he can add you to be a user.