email and last name combo not recognized when using forgot password

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  • Question
  • Updated 7 months ago
I never validated my account when I joined Koodo. I am a former Telus client. Now I am unable to login to self serve. I tried Forgot password but my email and last name are not recognized. I know they are correct.
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Jennifer Michels Rodger

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  • frustrated

Posted 7 months ago

  • 1
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Allan, Mobile Master

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Sounds like you'll have to message Koodo directly. You can send them a message via Facebook or any of the options in the contact us section below.
thanks. on the phone with help now
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Robert, Mobile Master

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Hope you'll get your problem solved. 

Feel free to come back if you are another questions!