Email activation error

  • 1
  • Question
  • Updated 12 months ago
I recently bought a new Koodo phone and wanted to activate my prepaid account. I managed to fill out all the information like email, address, etc. The final step it says is to activate my account, and a code would be sent to my email. I have no received a code in my email and my phone is not displaying the same number as my account. Furthermore, my phone says "emergency calls only". What is going on?
Photo of Joey Boehnisch

Joey Boehnisch

  • 90 Points 75 badge 2x thumb

Posted 12 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,312 Points 100k badge 2x thumb
Hi Joey, you'll have to send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on this matter there's nothing we can do about improperly set up accounts unfortunately.
Photo of BobTheElectrician


  • 67,236 Points 50k badge 2x thumb
Just click on the f logo at the bottom right of this page to access Koodo's Facebook messaging.