Eeeeeek! Iphone 5c not working and neither is my old phone.

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  • Updated 5 years ago
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How can I get my new iphone 5c to work? I bought it for xmas, and was told to go to the online self serve area and put in my new sim card #. Now my new phone and old phone don't work. eeeeek! For the record, they did offer to do it at the kiosk but my time was limited and I couldn't do it. I can't go to work tomorrow and not have a phone so the kids can reach me if needed. Please help.
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Leah Morgan

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Posted 5 years ago

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Dennis, Mobile Master

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Were you able to swap over to the new sim on self serve?
If yes, then try to power off your iPhone and then back on again
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Leah Morgan

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Omg! You are the genius in my life! Thank you! It's amazing how simple that was. Turned it off-turned it on...presto! Thank you so much!
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Dennis, Mobile Master

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My pleasure :)

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