Easy Roam - Plan minutes

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  • Updated 4 months ago
I understand Easy Roam allows me to use my "existing phone plan" - but does that include unlimited calling time blocks? Example - I have unlimited calling during weekends and evenings. Would that also apply, or would each minute I use on Easy Roam be deducted from my overall plan regardless of when the call was made? As a follow-up, if my current free evenings and weekends 'did' apply with Easy Roam, what time zone would that apply to? The zone I am currently in, or my 'home' time zone?
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m t

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Posted 4 months ago

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Dennis, Mobile Master

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If you have unlimited minutes on your regular plan, then you would have unlimited minutes too with easy roam.

The time zone would apply to the current time zone you were currently in.
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m t

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Ok, excellent! Thank you! Obviously I understand the daily fee still applies, but good to know the minutes mirror the daily plan, and that the time zone would be 'local' (so easier to manage). Thank you again!
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Dennis, Mobile Master

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You're welcome.  Let us know if you have any more questions
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David, Mobile Master

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Be careful if you have a limited minutes plan. The description of Easy Roam indicates you have access to your plan's minutes and data. I would interpret this to mean if you have a 100 minute plan, you have 100 Easy Roam minutes. 
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m t

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Hmmm...ok, so David is indicating not all is as it appears on Easy Roam. Let's make this simple. My plan at home includes free calling on weekends (not deducted from my 200 minutes/month). If I make a call on Easy Roam on a weekend for 10 minutes from the US, I expect to pay $7 for a 24 hour period, but I also expect the 10 minutes will NOT be deducted from my plan. Is that correct?
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David, Mobile Master

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I don't have the answer, just offering a caution. However I read the plan information and Easy Roam documentation as you have 200 minutes to use on Easy Roam (your plan minutes). The evenings and weekends are a bonus for Canada to Canada calls. 

Maybe one of the Koodo staff will jump in and provide the definitive answer. 
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Ranjan, Official Rep

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@m t - the way you've described it above is correct. If you make a call while in the U.S. you will be charged $7 for that 24-hour period. If that call is made during a weekday, you'll be using from your 200 mins. If that call is during the evening or weekend, then it's unlimited, just as it would be here at home. 
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m t

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Hopefully Koodo will confirm! I'd rather have the answer from a definitive source than guess and be surprised after the fact. Regardless, thank you everyone above for your assistance.
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m t

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@ Ranjan - thank you for the confirmation.