Easy roam in the US asks which phone # I want to use, my# with the prefix 1- or roaming country #; my # with no 1 prefix.

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  • Updated 2 months ago
When trying to use easy roam to make a local call in the US, it asks which phone number I want to use, my# with the prefix 1- or roaming country #; my # with no 1 prefix. Which one should i use? Are my callsfree with the right number? Why is there this choice and no explanation anywhere?
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lawrie

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Posted 2 months ago

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Dinh, Mobile Master

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hi Lawrie,
If you are in US, you need to put the country code +1  before calling a number in canada or US (+1.XXX.XXX.XXXX)
Telus had a good page on it https://www.telus.com/en/bc/support/article/calling-texting-when-travelling
(Edited)
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Bernard, Official Rep

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The page you shared describes the International calling procedure. When in the US it's enough to just use the area code of the state. That's how it always works for me. 
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lawrie

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Thanks Dinh. I'm with koodo and it never occurred to me to check telus. I'll check the telus page.

Right now I'm unclear as it wasn't asking about the number I was dialing, but which form of my number I want to use.
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David, Mobile Master

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That sounds like the phone is asking how you want your number displayed to the parties you call, so they can return calls to you using the correct country code, etc. For instance, if travelling in Europe, locals would reach you at 001 xxx-xxx-xxxx. Having your call display show the proper dealing sequence would help folks you call.
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Dinh, Mobile Master

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@lawrie, telus is the parent of Koodo. They follow many similar calling preference. I would try the note with Telus and see if it helps you.