Easy Roam

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  • Updated 3 weeks ago
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Maybe a stupid question....I understand if Easy Roam is added, it is initiated with making or receiving a call. I assume "receiving" a call means actually answering it? If my phone is on and a random call comes in and is NOT answered....does that 24 hour clock start anyway? (I hope not.)
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m t

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Posted 7 months ago

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Bernard, Official Rep

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@mt if you are not planning using your phone that much at all while travelling you maybe better off just going the pay-per-use route. If your phone is going to be on and connected data may kick in. Lots of things can trigger this. An update from a friend on Facebook, an app update etc. So, that will create the connection and start the Easy Roam daily charge. As far as you just ringing and left unanswered, that in itself doesn't trigger the fee. 
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m t

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Thanks, but actually I'll have data turned off. At $2.50/minute for voice where I'll be, I was planning on adding this just to enable people to call me in an emergency (for more than 4 minutes). So I figured it was a good deal. But I was concerned that if I left it on....any call would trigger the $10 fee for a day...even if I didn't answer it (like a wrong number). I doubt that's the case, I assume you have to actually answer the call....but I'm looking for clarification.
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Allan, Mobile Master

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Like Bernard mentioned in the last sentence. You would have to pick up the phone for EasyRoam to start. If you leave it ringing, no charge.
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m t

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Sorry...missed that last line
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Tony Plaza Sabate

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what about if it went straight to the voicemail?
(Edited)
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Timo Tuokkola, Mobile Master

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As stated above, you would need to answer the call to be billed for roaming. If the call goes straight to voicemail you clearly did not answer it.
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m t

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One more question, if I am adding it from abroad, can I text "ROAM" to 7626 like I would from here? (No additional digits needed like country codes on a regular phone line?) Also, I assume I would then get a confirmation text immediately indicating that it is added and in effect because I am already out of the country? 
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Ranjan, Official Rep

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Yes - you should be able to add it at any time, whether in Canada or not. You can also add the feature right from Self Serve, here.
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Cory

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Excellent question. I am not sure if it can be added after leaving the country. The all wise Bernard or All knowing Ranjan will have to answer that one. :)
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m t

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Thanks - I'll await confirmation. According to their web site it can be. Or more correctly, if you've already added it and you do not get a confirmation text upon arrival that it's kicked in, you are supposed to text it again...and then see if it was added to your plan. But it simply says text to 7626 again....and I'm not sure if the 4 digit Koodo code works 'as is' from abroad. Also, since I won't have data - I'm hoping that if it works I get this "confirmation" text even though I 'just' added it. Because I'll have no way of looking at my plan details online.
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Joee W

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I'm about to fly to the USA tomorrow. Its it understood that I pay $7 when 'triggered' buy data or voice connection and I can use whatever minutes/data I have on my current plan ?
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Goran, Mobile Master

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You should get a text. If not then having it enabled ought to automatic start it once you use your phone. You should be able to see it in self-serve.
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Joee W

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I got a text as soon as I landed in san fran but i didn't even have roaming enabled. I didn't actually use it until a few hours later, but this text confused me.

any idea ?
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Goran, Mobile Master

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I would say it is meant to tell you that you are all good to use Easy Roam if you so wish to. A rep or someone else who knows for certain would have to chime in but that's what I se it as.
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Joee W

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that's what i figured. I'll wait for a rep to reply. thank you.
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David, Mobile Master

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The text above occurs when you arrive to the USA, while it indicates you have EasyRoam on your account, it does not indicate you have started using the service. Your clock starts ticking once you make use of EasyRoam to send a text, answer or place a call, or consume data. You will not receive any notification of the start, or end of this active period, so keep a note of when you engaged in an activity if the 24 hour countdown is important for you.
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Bob

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I am not sure if this has been answered somewhere. But I am planning travel in Europe and US in the next two months. If I add Easy Room once would it stay on for both trips.

And does Easy Roam avoid added charges from carriers you would connect to in those countries? That is would they recognize the plan and allow connections without their own additional roaming charges?

Thanks for your feedback. 
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David, Mobile Master

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Yes, EasyRoam will work for both locations.
Yes, in the countries where Koodo has roaming agreements, there would be no additional charges. There are some countries not covered, which you would pay at Pay-per-use rates.
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BobTheElectrician

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Once you've received a single text message or answered a call, it will kick in at $7 or $10 a day.
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Bob

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So basically the text 10 plan that my wife  used to use for texting all the time when visiting US relatives seems like is is not available , instead is this easy roam that charges you 7 dollars per day when you use the phone , so for 5 days if  she texts every day it will be 35 bucks. And we have also found easy roam doesn't even work to connect you to data as claimed. 

Is there still a text 10 feature and how can she access this instead of the high charges of easy roam. We have already even had overage charges during trips when easy roam is supposed to be added so who knows how to sort it out, other than Koodo's very creative accountants. 
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Craig Hunt

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No, had data off the whole trip. We had wifi where we were staying so didn't need to use data. Thought I'd looked in the self serve area for a way to remove easy roam, and didn't see it, but will check again.
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Craig Hunt

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Found it, under "manage add-ons"
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Goran, Mobile Master

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Did your bill say what the usage was for?
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Alan

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Can someone clarify if receiving a text triggers easy roam to start?
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Timo Tuokkola, Mobile Master

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It doesn't. Incoming texts are free.