Easy Roam Data Does Not Work

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  • Question
  • Updated 2 months ago
Using an iPhone 8, with a plan that has 4GB data per month, my data is not working in Belize using Easy Roam. How can I get it to work? Am I supposed to turn my Cellular feature to Roaming On or will that incur more charges? 
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Jessica Habet

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Posted 4 months ago

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Goran, Mobile Master

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You need roaming on in order to Roam. You're already paying for roaming through easy Roam there are no additional charges beyond going over your included data
(Edited)
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Dennis, Mobile Master

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When you login to self serve and check add-ons, make sure the free roaming talk and data add-ons are included
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Caroline KG

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Mine did not work when I was in Europe. I had paid $20/month for 2 months in advance to cover all roaming fees. When I got home, I had a bill for almost $500. I was sad.
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jim.vanderwiel

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I can receive a text, but can't send any.
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David, Mobile Master

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Have you changed the address you send texts to? For instance,  +14161234567 for a Toronto number?

Can you call a local phone number in Germany, or a Canadian number using the +1 format or 001-416-123-4567?
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jim.vanderwiel

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I haven't changed any address or destination numbers or data. Should I ?
I didn't want to make any calls, so I'm not certain . March 29 I activated all the easy roam options from my mobile.
I am now in Austria for 3 nights. Then Germany for 3 more.
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jim.vanderwiel

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On my koodo web page account settings, I don't see a charge or activation now for the service, but each time I go airplane mode off across a intl border, I get a confirmation text that it is active.
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David, Mobile Master

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Does the text confirm it is active, or does it state *IF* a plan is active or THAT a plan is active? Here's an xxample of the *IF* message. Your self serve should indicate if Easy Roam is on your account.




Yes, you would need to adjust your contact's number for SMS to go through.
Where were you when you activated Easy Roam? Canada? You can add Easy Roam through Self-serve as described here, if you need to be sure.