Easy Roam Data Does Not Work

  • 1
  • Question
  • Updated 2 months ago
Using an iPhone 8, with a plan that has 4GB data per month, my data is not working in Belize using Easy Roam. How can I get it to work? Am I supposed to turn my Cellular feature to Roaming On or will that incur more charges? 
Photo of Jessica Habet

Jessica Habet

  • 70 Points

Posted 3 months ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 83,356 Points 50k badge 2x thumb
You need roaming on in order to Roam. You're already paying for roaming through easy Roam there are no additional charges beyond going over your included data
Photo of Dennis

Dennis, Mobile Master

  • 178,354 Points 100k badge 2x thumb
When you login to self serve and check add-ons, make sure the free roaming talk and data add-ons are included
Photo of Caroline KG

Caroline KG

  • 206 Points 100 badge 2x thumb
Mine did not work when I was in Europe. I had paid $20/month for 2 months in advance to cover all roaming fees. When I got home, I had a bill for almost $500. I was sad.
Photo of Dennis

Dennis, Mobile Master

  • 177,292 Points 100k badge 2x thumb
When did this occur?

How much of that was for Data according to your detailed pdf ebill downloaded from self serve?

Log into your self serve check to see if Easy Roam was enabled