Easy Roam Clarification

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  • Updated 2 months ago
Quick question. I was looking into getting Easy Roam on my phone as I'm heading overseas in a few days. The Koodo rep told me to wait till I got to Italy and put the Easy Rome feature on my phone when I got there. I'm under the impression that I can put the Easy Rome feature on my phone before I go but he said the 10 dollar/day charge would start as soon as I put it on my phone. Does that sound right??
Also he mentioned that I would need to text ROAM 7626 each and every day while I'm over there to have Easy Roam active each day. Does this sound right? I'm under the impression that I only need to text it one time only to cover my trip.
Thanks for any help that you can provide.
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Stacey K

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Posted 7 months ago

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Allan, Mobile Master

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That is all wrong and very strange that the rep said that.

You can activate easy roam whenever you like and get charged as soon as you send a text, make a call etc outside of canada. You get charged and then it is active for 24hours.

Once the easy roam add on is on your account it stays there until you remove it.
(Edited)
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Stacey K

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I thought it was totally wrong as well and that's why I came here for further clarification. Thanks for your help. It's appreciated..
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Bernard, Official Rep

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@ Stacey, it saddens me to see that you know the features of our Easy Roam better than our own rep. :-( Did you call in or visited a store? Would like to find the person you talked and provide some feedback.

You can indeed add the feature prior to your trip and there is no need to renew it daily.
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Stacey K

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I visited the store. And I'm not upset by the confusion on the reps part. I know it's a brand new feature that Koodo just recently added. Maybe some of the reps just need a little more clarification about Easy Roam. I'm just glad I came here and got the right answer before my departure. No worries. :)
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Bernard, Official Rep

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Would you mind sharing the location? Exactly for the reason you mentioned. To provide clarification and avoid future misunderstanding. Thanks Stacey!
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Stacey K

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Sure. I was at the Bayshore Shopping Mall. I was there around 5:30 p.m today.. And you're welcome. :)
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vincej151 .

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I am quite confused by "Easy Roam" . My wife goes to the UK on Wed. So, Koodo charges 60 cents per text from the UK on a per use basis. That means if she sends just 1 text per day under Easy Roam it will cost her $10.00 / day. Looking at it the other way she has to write 17 texts PER DAY just to break even. That might make sense if you are 16 years old and texting all your buddies all day, but for her it makes no sense. 

There used to be a plan where you paid, like $15 or something and you got 70 texts. Is that plan now gone ???? 

Many thanks !
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Dinh, Mobile Master

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Yeah, it is gone for now, not sure if Koodo will bring it back or when.

So now you have 2 options for roaming, easyroam or pay per use. There are lots of discussion around here already. You could ask her to do pay per use, if she just texts, then when she does alot of things, turn on easyroam.
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vincej151 .

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So, am I correct that it will cost her $10 / day if she only texts once in the day ? 
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Dinh, Mobile Master

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If she turns on easyroam, Yes, and capped at $100/billing cycle.
However, if she doesn't turn it on (remove the easyroam addon), it will cost 60cent?
(Edited)
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Dinh, Mobile Master

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You could also check out and switch to Telus if your rateplan is similiar to Telus pricing.. same company but with more options. https://www.telus.com/en/on/mobility/travel/
(Edited)
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Robert, Mobile Master

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It's not only 10$ for texts. She will get full access to her phone. SO she can make calls to make reservations at the restaurant. She can use Google maps for searching places. Facebook, for posting pictures. It's not juste 10$ for one text.
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Saim

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I was wondering if I keep my phone on and I don't use it, do you still charge $10 a day. I will keep the data off but phone will be stand-by (using UK network).
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Allan, Mobile Master

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No. You only get charged the $10 once you send a text, make or receive a call or use your data. If you don't use any of the phone features, then you won't be charged.
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Dwayne_888

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Normally you have to enable Data Roaming on your device to use it outside your home area.  Is this the case with Koodo Easy Roaming?
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Mats

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When you are using the $7 a day easy roam you are using your plan while in States.
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Catherine Thorpe

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I can understand the confusion around activating each day. As @Allan said, "You can activate easy roam whenever you like and get charged as soon as you send a text, make a call etc outside of canada. You get charged and then it is active for 24hours."

Can someone explain what the 'active for 24 hours' bit means?
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David, Mobile Master

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Your $7 or $10 daily EasyRoam charge continues for 24 hours once you trigger it. If you use it, then don’t for 3 days, you aren’t charged during the interim.
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Allan, Mobile Master

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So as soon as you do something to trigger easy roam (make the call, text, etc.) You will pay the easy roam fee ($7 or $10) and you will have access to your plan for 24 hours. After 24 hours you will be charged again.

So instead of being $7/day, it's $7/24hours.
(Edited)
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Catherine Thorpe

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Oh I see, I see. So the easyroam just sits out there in the background waiting for use. Got it. Thanks very much.