Easy roam charging daily????

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Easy Roam. I added it the day before we started our holiday. I have my phone on airplane mode as I was told by the Koodo rep. When I have access to wifi I take it off airplane mode and use it. Why am I getting charged daily $7 for easy roam? On my bill there is a roam/voy charge of $7 daily
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Laura Miron

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Posted 3 months ago

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Allan, Mobile Master

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Do you have something like Wi-Fi assist on?
To confirm, you never made any or calls, answered any phone calls or used any data?
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David, Mobile Master

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Are you sending texts? They may use the cellular network if you have iMessage turned off.
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Laura Miron

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I have used the phone 3 days for data without wifi so I know I should have been charged. I have an Iphone 6 and I can't find wifi assist
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Laura Miron

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Wifi assist is off
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Laura Miron

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I put the phone on airplane mode as soon as we leave our condo, we have wifi at the condo we are staying in. I use the phone at the condo on wifi during the morning or evening. If we are somewhere there is wifi and I need the phone I will take it off airplane mode and use the wifi. I am not sending texts unless I am using Whatsapp on wifi.  Does it make a difference if the phone still has cellular on, or do I need to take it off cellular as well as put it into airplane mode,
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David, Mobile Master

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If data roaming is on when you switch from Airplane mode, then it is very possible data is consumed before the Wi-Fi connects. If you wish to use the phone in the manner you describe, you would be better to turn off data roaming & leave Airplane mode off.  Or turn Airplane mode on and turn on your Wi-Fi.
(Edited)
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Laura Miron

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I understand that but the time that the charge is incurred Is between 5-7am and if I change to MST that’s 9-10am and it’s the first time during the day i have touched the phone. Inside the condo with wifi on and airplane off. I turn airplane off when we get back to the condo in the late afternoon early evening and leave it off until we leave the next day
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David, Mobile Master

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There are times when Wi-Fi drops, and cellular is the first action on iPhones. If you want to avoid data costs, switch data roaming to off.
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Dennis, Mobile Master

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Just to be clear, as it doesnt seem to be the focus here.  But to what David said:
Do NOT turn airplane mode off.  Leave it on and you can still turn on wifi with airplane mode on and not incur any roaming charges. 

Or better yet, take out your sim card
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Ruth Day

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I was out of the country for 30 days in total in the past 2 months and after checking my statements I realized that I got charged $10 every day.  I only used my phone twice and only turned it on to check the time or use my alarm.  Koodo says that I used data every day, even though I have my phone set to use data only in wifi areas.  Koodo said that I must have background apps running but they can't tell me what they are because they are not a phone manufacturer.  I didn't know about airplane mode, there is nothing on the Easy Roam details page about this and I did not get a rep to add Easy Roam for me so I had not been informed about this at all.  I am really not impressed that I am being charged $300 for using my phone 2 times.  And Koodo says it is not their problem.  I don't know where to go from here.  I removed "EASY Roam" and feel scammed.
(Edited)
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Erwin

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Hi Laura,

Are you referring to the add-on in your account stating that for US Easy Roam it is $7? Have you received your bill yet?
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J

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Easy roam can be in your account, but will only be charge if a phone call is answer or make, a sms is send or if a MB of data is used. 
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Bruce Bidinoff

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I don’t understand. When is the seven dollars per day charge put onto the bill?
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David, Mobile Master

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Bruce, it is added at some point during the day you make use of the service. It may show at some time other than the triggering incident.
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Robert, Mobile Master

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On your next bill
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Ruth Day

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I just looked at my last statement and I was charged $10 every day I was out of the country, so $180,  and I only used it for one of those days.  My statement says I used it 1:00 a day.  I just back from a week out of country and I'm worried the same thing happened.  Who do I talk to?
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Ruth Day

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As I said, I sent or received no calls or texts except for 2 days and only used my laptop for the internet.  
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Dinh, Mobile Master

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@Ruth: that was what you thought. However, your phone could do differently in the background. That is why we need to look at the detail of the usage. There should be evidence of it in your bill.
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Dinh, Mobile Master

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@ France: If your daughter stays in France for 5 months, it is better to find a local SIM. Roaming a Canadian SIM there is not really ideal.
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France Lajeunesse

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That’s the other option we are looking into in which case would there be any reason to have the current SIM card for the 5 months?. Does anyone know if we can suspend the monthly fee ?
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Dinh, Mobile Master

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@France: you could put that number on seasonal hold ($15/month). However, 5months of inactivity on that number might not be worth it. You can just cancel that line and get another number when she comes back.

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