Easy roam: bring back the old add ons!

  • 9
  • Idea
  • Updated 3 months ago
  • Not Planned
Please bring back the old International Text $15 add on (for Europe, not the US!). Like many others, I find the easy roam price of 10$/day too expensive. When abroad for a long period of time, I send only texts. The pay per use rate is not convenient and easy roam is absolutely not convenient at all! The old 15$ for 75 texts to be used in a 30-day-period was a much better option!
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Francesca Boschetti

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Posted 6 months ago

  • 9
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Dennis, Mobile Master

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For light users, EasyRoam is a complete ripoff
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Francesca Boschetti

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Why not keeping easy roam (for those who want to use it) but also bring back the old add ons?!
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Mayumi, Mobile Master

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I like this Idea. More options/choices are better :)
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Bernard, Official Rep

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We now had roam for several months and the overwhelming feedback from our customers is that they really like it.  Considering that all the other providers had something similar the people were wondering why we took so long. I understand that if all you restrict yourself is text Easy Roam may not be the best choice for you. However, most customers, who had that approach, quickly realize that they no longer have stick with just text, they can use their phone now just like they do at home in Canada. No more fear about a huge bill upon returning from a vacation.  

Easy Roam can be added or removed on a daily basis via your self serve account so if just want it for a day or two during your vacation it can easily be done. 
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Francesca Boschetti

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Still it is not convenient if someone intends on texting only and not changing his/her habits, unfortunately! And 10$/day is expensive even for calling for most people's budget. Please consider bringing back the option of opting in for the old texting add on!
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Cathy Courneyea

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What about snowbirds that go away for up to 6 months. It is not cost effective for them! Bring back the old add on. They were much better
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Allan, Mobile Master

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For snowbirds or people staying more than one month you can contact Koodo to get a recurring add-on of $45/month with Unlimited talk and text.
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Jessica Perrier

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By just using texting while on vacation, I am not restricting myself or missing out on anything. I am there for vacation, not to use data or be on my phone all day. There seems to be overwhelming feedback from customers that they also want the old add on's back. Paying 7-10$ a day when you might not even get the 7-10$ worth is insane. 
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Goran, Mobile Master

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Unfortunately not gonna happen as you can see this thread has been marked not planned.
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Mayumi, Mobile Master

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@Bernard

This is under the Idea section. Maybe a lot of people like this new feature.
But, why not giving customers more options to choose from? 
People are going to vacation for many reasons and different length of time and their  phone usage is all different.

"All the other providers had something similar..."
- Koodo used to be different and seems like leading from the others. But now, Koodo is just follower IMO  :(       Making different /giving customers more options could attract ppl from other providers.
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Allan, Mobile Master

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I'd suggest you get a US sim card and get a cheap US plan.
If there were enough customers complaining they would do something to change it but I guess they're happy enough with their results to keep things the way they are.
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David, Mobile Master

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If greater variety of options is important to you, the first tier carriers offer the greatest number of choices albeit usually at a somewhat higher price. As a budget carrier, Koodo has to make decisions as to which options they can offer at more competitive prices. Clearly, one of these decisions was to offer limited choices of travel options.
(Edited)
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Mayumi, Mobile Master

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@ Jessica
US pay-per-use roaming fee is $5/100 outgoing texts.
If you are there for 2 weeks and plan to text your family a few text per day, then you should be ok with pay-per use rate.
https://www.koodomobile.com/payperuse?INTCMP=KMNew_EasyRoamCTA_PayPerUse

They seems recur old 30 days US roaming add-ons if you are away more than 30days.
So, make sure you (and other people who want to have this old add-ons back) vote for this Idea by the title.
(Edited)
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Jessica Perrier

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How do you vote?
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Dennis, Mobile Master

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There should be a vote and follow button at the top of the post