E-Post, make it more simple !

  • 3
  • Idea
  • Updated 5 years ago
  • Not Planned
I linked my self-serve account with my E-Post account, but boy, was it ever a hassle. I suggest that when you are about to create your self-serve account, you could offer the Koodo customers to create their self-serve account normally or to go through E-Post.

Right now, if you create your self-serve account before linking it to your E-Post account, you have to email or call in customer service and have them delete your self-serve account so you can go through E-Post and create another self-serve account. It would make everyone's job easier if we were invited from the get-go to either create an account normally or through E-Post. ;-)

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Don

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Posted 5 years ago

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RoryC

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I think e-post charges every business using their services quite a significan amount, maybe that is why lots of them don't offer it or make it difficult for customers to sign up for it.
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Zaphod Beeblebrox

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Bluemango, a service being expensive is a perfect reason not to offer it.
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Bluemango

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I respect different opinions so I don't want to get into this too much. However, Tyler, you work for said company do you not? Your opinion is a little biased don't you think? I'm sure that if you saw how much money the company makes in comparison to how much you're paid, you'd change your tune. Nothing is fair and we all know that companies make a profit. All I'm saying is that consumers do not care how much it costs big companies to roll out services, at the end of the day they have money to do everything else.
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Zaphod Beeblebrox

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Yes I do work for the company and my opinions on here are definately not biased. Why do you think Koodo doesn't offer visual voicemail? Cost. It all comes down to cost. I was speaking generally, not company specific. As you may know that the payroll isn't the only thing a company has to pay out. We have maintenance costs, building costs, payroll, advertising, etc. Koodo loses money when selling the phones (exeption: Iphones)

Regardless of my wage vs company profits, my tune will not change. The idea has been suggested. Just a matter of time if Koodo will want to offer this or not. If it doesn't, then that is it. People don't like it? They are given the gift of choice to do what they want.
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Don

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Tyler, as much I like debatting, the points you are bringing to the table are irrelevant. Customers who do not use E-post will probably never use it, but those who do, will have their accounts deleted then make another one tied to E-Post...

You are talking about costs, what do you think it costs them having x amount of customers call the customer service to have their accounts deleted and then remade vs asking their webmaster to add a link right next to their registration button saying "E-Post customers, click here to create your account."
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mattjs

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If koodo cared so much about giving "the gift of choice", then they'd offer all the services the other guys do (VVM, International Travel Packs, etc.), and let the customers actually choose what is best for them. Instead, Koodo picks and chooses which services are "essential", and offers only those. I can't fault them, I mean, it is what it is. Koodo is designed exclusively for one thing, to make Telus money, and this is the system that does that apparently. Whether it's Koodo, Telus, Rogers, Fido, Bell or Virgin, the wireless industry here is so oligopolistic that consumers get essentially the same value no matter who they sign up with.
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Paul Deschamps, Mobile Master

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This is probably a stupid question but what exactly is epost and what's the advantage to having it tied to your self serve account?
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Don

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It's not a stupid question, it's a great question. Basically, Epost is like your mailbox and much more. You get detailed notifications when you get a bill, your pay stub, etc. You can archive, file and put notes on your bills. Stamp them as paid and with the mobile app, it is really well done and easy to use without bugging and having access to all your stuff. Anyways, it's a fancy email box with added feature for free.
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Paul Deschamps, Mobile Master

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Really sounds handy, do they charge you for anything at all or is it completely free?

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