E-Bills won't download or open

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  • Updated 6 years ago
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Is there a reason I cannot open my E-Bill's. I keep getting a message that tells me the download through the email cannot be opened and yet if I go directly to the account I still cannot open my bills.
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Linda Pouliot

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Posted 6 years ago

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Cast

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What's the error you get when you try to open the PDF ebill?
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Paul Deschamps, Mobile Master

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Do you have a PDF Reader installed?
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Linda Pouliot

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Yes PDF Reader is installed
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Paul Deschamps, Mobile Master

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Are you trying this on a Phone (Android, iPhone, Blacberry) or a PC or Mac book?
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Tayeb A, Employee

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Hey Linda,
I suggest to log into your Self Serve from a laptop or a desktop computer and download the latest version of Internet Explorer (http://koo.do/13tdkOY) or Mozilla Firefox (http://koo.do/ZmG6R4)
If you were already using one of these two, make sure that your browser is up to date, clear the cache, close the browser and reopen it.
To check your Ebill, please follow the steps below:
1) Log into your Self Serve and click on ‘’Billing’’
2) Click on ‘’Ebill’’
3) Click on the invoice date to download and/or open it.

Please note that downloading content might be restricted by the administrator on some networks (at work, public libraries...etc.)
Let us know if you still need help :)

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