E-Billing Notification

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  • Updated 5 years ago
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When I first started with Koodo, I started with the E-billing and got a notification text message to let me know how much my phone is and when is it due. Since I changed my phone number and moved, which I updated on my profile, I haven't received one text message to let me know..

I did check my E-bill and notification on the bill type that I want to receive. The box for text message notification is check off...

Pleas help,

Al
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BrokenSky33 .

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Posted 5 years ago

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Curtules

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You could try unchecking it and rechecking it, it's possible the billing system is still sending the SMS to your old number.
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MatB

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Or, because probably the billing cycle close date is not yet over!
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BrokenSky33 .

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I have tried that already.
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MatB

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Advice you call *611 X5 for more help
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Curtules

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When did you try that? If you were already into your current billing cycle you'll have to wait until your next bill until the notification will be sent.

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