E-Bill Inquiry

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  • Question
  • Updated 4 years ago
  • Answered
I spoke to one of Koodo's representatives this morning in regard to NOT receiving my October E-bill. I was told that I would be receiving an e-mail confirmation that my e-billing would continue in November. Please confirm that it will be.
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Tom Milne

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Posted 4 years ago

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Robert, Mobile Master

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Hey Tom.

We are just normal customers as you are. We can't verify such things!
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Go to self-serve.
Then, Billing.
Then, you will find an option for Billing Notification type.
You can chose from getting a SMS or an EMAIL confirmation. Its set up by default as SMS so you might like to change it to EMAIL.
Being customers, we can't give any promises, but if you are paying with a credit card make sure that your bank is connected with Koodo properly.

Talk to Koodo as well to make sure that you have the correct information as the bank has it.
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Zaphod Beeblebrox

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What's that got to do with him not getting e-bill notifications?
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Zaphod Beeblebrox

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The only people that can confirm what that agent told you is another agent. None of which can do that here.
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Mayumi, Mobile Master

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You will receive your bill notification when the bill is ready. It usually takes 3 to 5 days after the end of the billing cycle.

If you don't have the e-bill notification set up yet, you can do it as Xavier mentioned above :)