Where is my e-bill?

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i didn't get e-bill.
my plan start every 11th of month.
but i didn't get e-bill yet.

how can i do?
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YOUNGEUN IM

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Posted 5 years ago

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Jonathan I, Mobile Master

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When did you sign up for Koodo? It takes a while for the bill to be processed in your cycle.
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emlamb

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November 28 2016
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Camilo_A

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Hi Youngeun IM, If your billing cycle starts on the 11th of everymonth, technically you are supposed to have a bill on the 12th of each month, but as Jonathan said, it will take a bit for that bill to be displayed on the Self Service account... You will receive the notification, so you may always check let's say 2 or 3 days after the billing cycle start date....

If you have not set up your e-bill notification, you may go under the billing cection, and then change notification type, then you can request it to your e-mail and cellphone as well via text message.
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YOUNGEUN IM

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thank you very much:)!
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YOUNGEUN IM

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thank you very much:)!
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Mary Duffy

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I set it up 3 months ago, have the app (which never seems to be able to retrieve data) and still haven't received a single bill.
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Mayumi, Mobile Master

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Can you log into your self serve to see your bill? (They don't send you a bill, they send you a bill notification.)
Did you set it up with this link?https://secure.koodomobile.com/accoun...

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