e-bill text notifications

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is there a way to change the timing that Koodo e-bill text notifications are sent? 2:00 AM is not cool :(
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Martha

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Posted 4 years ago

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Matthew Hill

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I don't believe there is a way to set when they send them to you, unfortunately.

If you have an iPhone with iOS 7 or higher, you can set "Do not disturb" mode to on, and decide what notifications(And from who) will make a noise between X time and Y time.
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Martha

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thank you Matthew, no, I have a Motorolla Moto G and I don't thnk I have those options.
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Tayeb A, Employee

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Hey Martha, The notifications are sent automatically but we don't want to wake you up! You can Turn On/Off Do Not Disturb mode on your Moto G by tapping on the "Assist" icon. It should be one of the first icons on your apps list :)

Hope this helps!

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Dennis, Mobile Master

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Tayeb, there must be a way to change it so as to send it automatically, not between the hours of 10pm and 9am.

Maybe this idea can be resurrected
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Tayeb A, Employee

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Thanks for your feedback Dennis :) Rest assured that we are aware of this issue and working actively on a solution. Have a great day!
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Ailsa Forshaw

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Seriously, people have been complaining about this for a YEAR, and you haven't resolved this, yet? Remove the damn text notifications in the middle of the freaking night - OMG! 
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Jordan Stevens

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Hi Martha,

Thanks for letting us know about your problem with late night notifications.

We've taken a look into this and have discovered that a recent update to our notification system caused billing notifications to go out late at night for some of our customers. Our team has made the needed changes to fix the problem and you shouldn't see late night notifications again.

Thanks for your patience and understanding.
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Mary MacLellan

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Too bad that page doesn't exist anymore. How can you stop the text notifications?????
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Ailsa Forshaw

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Omg, they can't figure this shiz out - like it's rocket science - I've written, Tweeted, talked, is crazy, and they STILL send me freaking text notifications in the middle of the night - and text notifications before and after that, too - is insanity - all they ahve to do is either stop their stooopid invasive text notifications, if people text back STOP NOTIFICATIONS (you will get a text to say they will, but they never do - those idiot text notifications just keep a'comin'...) or actually acknowledge that whoever is in charge in India, has to learn about Canadian Time Zones, and NEVER text in the middle of the night - 6pm - 8pm should be their optimal time, not at work, not asleep... yeah, not exactly rocket science, but definitely infuriating. 
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Mayumi, Mobile Master

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@ Mary 
that page is still exist.

Login to self serve account > View transaction history  > Change ebill type/notifications
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Scott LaHay

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Don't see it anymore. The notifications are very annoying it really shouldn't be this hard to turn them off.
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Dennis, Mobile Master

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Log into selfserve >View my bill > Bill notifications
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Martha

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thank you very much!

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