• 1
  • Question
  • Updated 4 years ago
  • Answered
Cant view my e-bill
Every time i go into self serve
It brings me back to the change email tab
Photo of Tony Lee

Tony Lee

  • 70 Points

Posted 4 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Call customer service *611 from your Koodo phone, and tell them you can't access to self serve account. It's a free call.
You set it up as an account manager instead of the account owner.
They will fix it for you :)
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
Keep in mind that Koodos customer service hours of operation are as follows:

Hours of Operation

Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

So they'd be closed at the moment.

This conversation is no longer open for comments or replies.