dual sim phone is forwarding calls to Koodo

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  • Updated 5 months ago
  • (Edited)
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Hi, I asked a question Thursday about this.  Now have more details.  Dual sim phone, Samsung. When making a call the phone asks SIM 1 or SIM 2.  SIM 1 is Chatr, SIM 2 is Koodo.  Choose SIM 1, Chatr, make the call and the call is shown on my plan as a forwarded call to Koodo, and I'm being charged 0.50 per minute.  How can I stop this from happening?  Racked up over $50 in calls so far, without my knowledge... thanks!
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Renee Mieras

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Posted 5 months ago

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Goran, Mobile Master

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You'd have to check in chatr. I found this:
https://www.chatrwireless.com/web/con...
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Renee Mieras

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Thanks.  But there's nothing there that explains why the calls are automatically going to the Koodo network as a forward, and costing me a small fortune... :)  The calls that are being forwarded are outgoing calls made on the phone, when the Koodo sim specifically wasn't chosen.
(Edited)
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Renee Mieras

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If I buy the $3 per month call forwarding, will that stop the additional airtime charges?
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David, Mobile Master

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Yes, it should end those per-call charges.
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Daniel Hryb

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How many SIM's do you have and who is your service provider? is Koodo your service provider or is Chatr?
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BobTheElectrician

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If you block both the chatr and Koodo numbers on the phone, then there should be no way either number can directly support the other.  Using one SIM and then the other, dial ##21# and press Send to cancel any potential forwarding.

I think that's what Goran was getting at in his post above.
(Edited)
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David, Mobile Master

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I would also argue that since you are being billed on your Koodo account, that it is the Koodo SIM which is forwarding calls, not the Chatr one.

Koodo receiving a call would not have any forwarding charges associated with it.

Without knowing which phone you are using, it is very difficult to offer suggestions about the device behaviour.
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Daryl Bienes

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Mr. Mobile Master....can you give me a koodo customer service number that I can call to that really pick-up calls.
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David, Mobile Master

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*611. 
See Daniel's comment below.
(Edited)
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Daryl Bienes

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Noone is answering in their customer service.
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Daryl Bienes

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I've been calling them since Christmas. EVERY SINGLE DAY. I leave them an email. Noone replied. Do you know any customer hotline number aside from *611? Until when is their Christmas holiday break! They are taking so long.
(Edited)
appelez je pense que Koodo vous donnera une vraie réponse
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Daniel Hryb

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@Daryl Bienes

For the most part Koodo is a self serve provider.  Other than *611 or 1-866-995-6636 there is no other "magic" number to talk to someone at Koodo.  Most transactions can be completed on the Self Serve website.  If you have a problem that absolutely needs a Koodo rep to take care of it, you can try one of the above numbers, or you can private message either on Facebook or Twitter
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Renee Mieras

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Thanks. Trying the software settings to see if that helps. Thanks everybody for the help.

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