A missed bill because of a missed texted message goes to collections for a small bill amount. Discrediting good credit of individuals. I understand if it is a high bill and late for many days but for a small amount of 300 is a joke. By sending this to collections and destroying credit of an individual is bad business. Because of terrible service text messages and phone calls are dropped and missed on a regular bases. I have called many times about the service issues and nothing is ever done. And now because of this horrific service you want to destroy my good credit. I made a call and asked if my bill was up to date and was told yes but still this little amount of a late payment NOT A MISSED OR NEGLECTED payment still stays as a status to say I have not paid my bill, which is not a true allegation!!!!!