doubled the bill

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  • Updated 4 years ago
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I upgrade my phone and had 14 days to return it .I returned it in 7 day thought it was to big .Just looked at my bill it is doubled do I still have to pay when I returned the phone in 7 days.
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Posted 4 years ago

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Jonathan I, Mobile Master

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Was the charge on your bill for your Tab repayment from the upgrade or was it for general usage?
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Myke

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We need more information.

Is this a brand new account?

Is this an account that's been active for some time that you have decided to cancel?
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Rocky Balboa

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I assume based on the initial post if a new account. I presume proration caused this.
it was on my bill for upgrading my phone but I took the phone back and kept my old phone which was still activated.
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Myke

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On page three, what is the extra charge?
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Rocky Balboa

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I would assume it would be for your previous tab. Anytime you upgrade the tab has to be payed over the counter or through invoice.
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Yannick

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Hi Sheila, since we can't access your account, I suggest that you contact us over the phone at *611 from your cell or that you send us an email via your Self Serve account: http://koo.do/YqucV0. We'll be able to check if the Tab has been properly reversed. Thank you!

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