Double the Data Promo retroactively deactivated?

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I used to have 2 Gb of data per month from a boxing day deal that doubled all data, but recently my limit has been 1 Gb. Was the deal only for the first few months? I was under the impression that it was special temporarily available plan. I was supposed to get 1 gb off the plan, but the Double the data promo doubled it to 2 Gb. I have not, however been receiving this, and it is quite disheartening. I have made no changes to the plan since then.
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Navi Dhaliwal

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Posted 4 years ago

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Jonathan I, Mobile Master

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Did you ever have 2GB of data? You actually had to switch to that plan to get it unless you actually signed up for it/activated it.
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Moonmack

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If you tell us which plan you are currently on then someone here will likely know the data allowance.

I'm using a double data plan but it was for 500MB. When advertised at the holidays it said 1Gb but that's the double amount.
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Navi Dhaliwal

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Signed up for it on boxing day, 100% sure i had double the data and I think also double the minutes for a few months. Then the extra data just vanished.
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Moonmack

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Under self serve check the "Plan and Add-ons" tab. What plan is listed there? For example, mine says

Plan: Canada-Wide Data Double 45
$45.00

Add-ons: None
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B2theden

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What is your plan called?
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Navi Dhaliwal

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CAN Data 1GB 1000+ min $50
$50.00

That is what it says now, but I know that I signed up for the double data plan. That's what baffles me. I am sure the plan was never changed by me.
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Jonathan I, Mobile Master

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Call customer service and ask them to look into your plan history. Maybe you thought you got the promo when it was offered but never actually did.

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