Double Canada wide plans issue

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  • Updated 5 years ago
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So I signed up for the 45$ canada wide data plan last month, this billing cycle is only for this plan.

I've had some confusing events which I'm not sure what to make of.
2 days ago I got a notification stating I had use 75% of my data. Think this was odd since I know I hadn't used 750mb so far this cycle, I check self serve which shows I've only used 400MB of 1524MB.

Ok so the notification was wrong, likely sent out from the previous limit of 500MB. but how did I get the extra 500MB(1524MB instead of the 1GB)?

I'm not complaining if Koodo wants to give me a extra 500MB a month, but I don't need to get charged for it. Which I'm not sure if this will happen yet as billing cycle still has a few day left.

Anyone else have this oddity of a possible explanation ?

Oh and I have 2 lines on the same plan and both are showing the 1.5GB, not sure if the 2nd line got a notification for getting close to the limit though.
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Boolanger

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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sounds like the plan was switched mid billing cycle. Data doesn't get prorated so you would have 500 MB under the old plan and 1 GB (1024 MB) under the doubled version for a total of 1524 MB.

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