Double Billing

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  • Updated 4 years ago
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I paid Koodo last month through the bank and then also got a bill on Visa from Koodo and therefore paid again. I honestly did not expect a bill this month but got one. When I signed up they took my Visa number and said I would be billed on Visa and just notified of my bill through Email. Ain't happening. HELP. Anyone else had this problem?
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Pamela Evans Daly

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Posted 4 years ago

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Sophia, Mobile Master

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Yes, happens all the time, Pamela, no worries :) Just call Koodo (*611) so they can refund one of the two payments :)
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Dennis, Mobile Master

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Since you double paid last month (you did verify that money was given to Koodo via bank and the Visa card), this month's bill should be lower (or $0 if you incurred no overages) as the second payment would have given you a credit on your account.

Is your bill lower or the same? Check the details of your ebill by downloading it from self serve on a computer.
If you want your bill notification sent via email, you can set that via your self serve account on your computer.
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Preauthorized payments WILL NOT BE DEDUCTED FROM THE ACCOUNT if there is no balance owing.

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