Double Texts

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  • Question
  • Updated 4 years ago
  • Answered
When I send a text message to my husband (who is also with koodo) 8 out of 10 times my text comes through twice. It doesn't do this with anyone else. Any suggestions on to stop or fix this ?
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Nicole VB

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Posted 4 years ago

  • 2
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Robert, Mobile Master

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What phone do you have? What phone does your husband have?
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Nicole VB

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I have a nexus 4 and he has a Samsung galaxy s4
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Khaleila

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Hey Nicole,

Thanks for the info. Your best bet is to give our tech department a call and they'll be able to troubleshoot your phone. To do so, please call from a landline/other phone in order to have your mobile handy. Thank you :).

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Sheila

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Is there a solution for this we can try on our own instead of calling in?
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Robert, Mobile Master

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You can do an hard-reset but this will erase all the things on your phone, The call is free. Go ahead, maybe they'll be able to help you without resetting your phone.

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