Double Payments

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  • Updated 3 years ago
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Why has koodo taken 2 payments one on the 10th and one on the 17th and its not showing infor on my account it is suppose to be auto top up and its not due again until the 7 of Oct no base plan has changed I tripled checked all my info and I still dont see why this was taken. I sure dont want to call and be charged money to find out but I sure am not staying with koodo if this is an on-going thing I cant afford to just throw the money to koodo twice a month for my pre pay. uggh
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Cindy

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Posted 3 years ago

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Chad Burr, Mobile Master

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There is no fee to talk to customer service. Which you'll need to do because we don't have access to your account here in the community. *611 from your phone.
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Cindy

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I seen they will charge me additional 5.00 to contact them via phone
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Cindy

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ServiceSelf Serve
Customer service (by phone)Account info (Booster add-on usage, base plan renewal date, etc.)Free
$5
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Chad Burr, Mobile Master

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Customer services only charges you if you have the agent do something you could do yourself via self serve. Since you can't get help with billing via self serve, they won't charge you.

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