Double payment! where can we check this and how can we get the extra money back?

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  • Updated 2 years ago
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Double payment! My husband canceled his account but we paid double (he did and I paid too) where can we check this and how can we get the extra money back?
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María Morales

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Posted 2 years ago

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Ivan, Mobile Master

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This will be reflected on the next bill. The system will show that you have credits on the account, and since you no longer have an active account, the final bill should tell you how to obtain your credit.
Hi Ivan:  I no longer have a Telus account and there is a credit balance.  How can i get this transferred to my koodo account?
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Chad Burr, Mobile Master

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You have to contact the party you paid and request a check be sent to you.