double payment on pre-paid phone

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Hi there... last month (since I am new to this) I forgot that I set up an automatic top up and I double paid by making another payment via online banking. I expected to see this reflected on this months bill and not have to top up but the credit did not show. I have a copy of my bank statement in a PDF if you would like to see it, Thank you, the payments were made on the 20th and 21st of October 2015.
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Norah

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Posted 3 years ago

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BobTheElectrician

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Best to contact customer service directly at 611. We are a user group and have no access to any payment or billing data.

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