Double Data Promo prompting me to accept conditions

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I have an older plan with Koodo(promo from 2012-ish), $45 a month for 500 minutes,1gb data etc etc.. My tab is paid off and has been for a while. I would like to take advantage of the $40 a month Double Data plan but when i click the "Switch Plan" button it prompts me to accept that my tab will no longer be positive and that i will lose my 10% discount. I wasn't aware that i was receiving a 10% discount on my bill and do not find it fair that i lose my positive tab balance for chaning to a cheaper plan. This just doesnt seem right, is this pop-up a glitch or does switching to a cheaper plan actually cost me more?
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Faith M Richardson

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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It is legit, your not paying more your just not getting 10% of your monthly bill getting put towards your tab anymore and since your tab is already paid off its not like your losing anything your just getting that savings up front instead of accumulated to your tab to use when you go to buy a phone.
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Mayumi, Mobile Master

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Just a note.
You don't lose your positive tab you already accumulated. It will be there until you use it.
But, you will loose your 10% discount.

So, before you change your plan, you should compare between both :

Old $45 plan with 10% discount = $40.5/mo for 500 minutes,1gb
New $40/mo plan = 500 minutes,1gb
  - You get $0.5 cheaper.
But, how about overage charges?
If you have an old plan like one of my line from 2012, data overage rates are  $0.02/MB and $0.45/min.

Or was it $50 plan with 10% = $45/mo?
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Faith M Richardson

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I usually spend between $5-$10 in overage fees, Ive been trying to find the details of my overage fees for data and cant find them online anywhere. You're making a good point by saying that if i am losing my 10% then its actually not that beneficial. 

As well i see what your saying about my current tab being there until i use it to upgrade my phone, but are you saying that if i change plan that the new plans no longer take 10% to put towards a new phone. (will i ever have a positive tab again?) 

Im beginning to become discouraged with all the extras and research i have to do with Koodo before i make a deicision, i initially chose this company because the products and options were very affordable/straight forward/ simple. I no longer live within reach of a kiosk and with all the other "frills" & costs they charge now that, once i decide to upgrade it might just be easier/cheaper to chose a different provider. 
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Mayumi, Mobile Master

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Check your Ebill (PDF file), then you can see your overage rate there when you went over your limit .- You mentioned you have "$5-$10 in overage fees"

10 % discount worked only if you don't have any tab for your phone.
It used to worked like this -> You paid off your phone/tab > then, you will accumulate positive tab  up to $150.(Contribute by Koodo)  Or you will get 10% discount on your monthly bill instead of accumulate tab.
But we don't have those options anymore...

You are receiving 10% discount on your plan, it means you are on the old tab system. If you take a new plan, then you will be on the new tab system > you will lose 10% discount.

If you chose to go to a different provider, you should check their coverage area, overage charges and price for what you'll get- Canadawide min or local min...etc

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