Double Data doesn't show on the app

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  • Updated 2 years ago
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My double data deal doesn't show on The Koodo app; I changed my plan to the 45$ a month for 1gb of data and that was with double data but Iit says I only have 500mgb not 1gb so I'm worried and need help.
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Riley Desjardins

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  • annoyed and dissapointed

Posted 2 years ago

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Chad Burr, Mobile Master

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Check in your plan description. You may see the extra 500mb there.
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Riley Desjardins

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I don't see anything there
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Riley Desjardins

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I guess I'll have to call tomorrow
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Chad Burr, Mobile Master

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Have you tried looking on actual self serve and not the app. That app is kinda in need of some TLC. Maybe it just doesn't show in there?
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Riley Desjardins

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Yeah no it still says 500mgb not 1000mgb
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Mayumi, Mobile Master

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When did you change your plan and how?

Are you on the old tab system by any chance?
 - If you are on the old tab system, you have to pay off tab first to switching to one of new plans.  Otherwise, you can switch your plan between old plans)
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Anna

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Hey Riley! Did you call in and get an answer to your question? Let us know!

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