Double charge

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  • Updated 2 years ago
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My account# 27817759. I changed my plan last month and saw a double charge post to the recent bill. 

Partial charges $50 2GB 500 min Plan SFD (Sep 04 To Oct 01) $46.67 Seasonal Hold (Sep 04 To Oct 01) - $12.60 Total partial charges ................................................................................ $34.07 Monthly and other charges (Oct 02 to Nov 01) $50 2GB 500 min Plan SFD $50.00 5pm Evenings & Weekends Additional data $5/100MB SFD Shock-free Data 2GB Unlimited SMS and MMS No Tab Discount - 10% - $5.00 No Tab Discount - 10% - $4.67 Total monthly and other charges ............................................................. $40.33 Usage charges Free airtime refers to non-chargeable minutes that are not part of your included minutes, and may include bonus minutes, evening and weekend calling, *611 calls. etc. Text Msg - Sent $0.00 Total used 8 (Msg) Text Msg - Received $0.00 Total used 7 (Msg) Data Usage $0.00 Total used 1,630.316 (MB) Local Airtime - Phone (minutes) $0.00 Included 16:00 (MIN) Free 19:00 (MIN) Total used 35:00 (MIN) Total usage charges .................................................................................. $0.00 Total before taxes..................................................................................... $74.40 GST $3.72 PST-BC $5.21 Total for 604 220-8102, with taxes........................................................... $83.33 
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Bao Lei

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Posted 2 years ago

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Mayumi, Mobile Master

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It's not double charge.
Your billing cycle is 2nd of the month to 1st of the next month.

You put your plan on seasonal hold and paid for it last month (duration of Sep 02 to Oct 01).
You always pay in advance.

But you switched your plan to $50:2GB 500 min Plan on Sep 04.
You were using new plan since then while you paid price of seasonal hold.
So they charged you partially of $50 plan from  Sep 04 To Oct 01 :$46.67
And credit back unused portion of seasonal hold from Sep 04 To Oct 01:$12.60

Plus one full month charge for Oct 02 to Nov 01 :$50
(Edited)

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