Double billing, anyone else getting charged the same amount on back to back days over the past few months?

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  • Updated 1 year ago
over charged
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Craig

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Posted 1 year ago

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David, Mobile Master

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There are one or two similar comments the past few days. Just send Koodo a quick Private Message from their Facebook page, or a DM from their Twitter page & they'll fix it up for you.
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Cameron Jones

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What do you mean same amount on back to back days? Koodo bills once a month.  Are you being charged the same amount everymonth? If yes, that's a pretty good thing you got going!
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Craig

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Actually it sucks.  Koodo is charging me my base amount once on the 2nd and again on the 3rd of each month  since Dec. I have 1 basic phone prepaid plan. So in back to back days, I am getting charged twice.
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Cameron Jones

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There are no bills for prepaid! 
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David, Mobile Master

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Could the OP mean automatic top-ups?
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Cameron Jones

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@David, I think so-:)
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David, Mobile Master

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@Cameron, then I'm guessing that two instances of a top-up were created by the OP and one could be deleted in Self-serve.  Maybe @Sophia or someone else with a pre-paid account can jump in.