double bill

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  • Question
  • Updated 10 months ago
  • (Edited)
i will received a koodo bill included the last month of September payment, but i am already paid for that month, and it shows in my bank account has already debited for that amount, and in my koodo account it shows i already paid off. but why i need to repay for that amount on the last month payment? and there's have a lot of charges..can you share your idea guys...thank you

i change my bank accout in koodo mobile self serve before the payment and that was my first payment in my new bank account..
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Willie Urmeneta

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Posted 10 months ago

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Goran, Mobile Master

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Did you pay close to the due date? That can cause it to not show up on your bill in time as it gets generated before you pay.

As for lots of charges, is there something you don't get or believe shouldn't be there you want to go over?
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Dinh, Mobile Master

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The current bill might not reflect paid amount because it was issued before the payment appeared in the system.

I would suggest you log into self-serve and see the history of payments and current balance. If the current balance did not reflect the paid amount, then you could call Koodo or contact them through facebook to get help from them.