Don't have data block but data is not working. I used 265 mb and I have 2 gb data

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  • Updated 8 months ago
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charmaine Galicia

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Posted 8 months ago

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charmaine Galicia

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Can't send and receive mms and online search
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Paul Deschamps, Mobile Master

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Is your data enabled in the phones settings or quick toggles in the status pull down?
Go to settings - connections - data usage and make sure its checked off to enable data.
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charmaine Galicia

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Didn't work
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Bernard, Official Rep

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Everything is ok with your Charmaine. Looks you have your own phone (not a koodo one) and I suspect the issue may be with that. Not to worry though, we found that resetting your phone solves 80% of the issue. If you haven't yet, turn your phone off, take battery out if you can and reassemble. Let's see if that helps. 
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Dinh, Mobile Master

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okay,
When you said your mobile data didn't work, did your wifi was on and connected also?
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Dinh, Mobile Master

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okay,
When you said your mobile data didn't work, was your wifi  on and connected also?
(Edited)
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charmaine Galicia

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My wifi is off. Do you think it's my phone? I might try to insert other sim on my phone to try if it's working
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Dinh, Mobile Master

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yes if you can, it will eliminate the network factor if other phone works.
Sometimes, taking  the sim out and putting it back could also help.
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charmaine Galicia

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I did took out the sim one time but it didn't work too i'm getting frustrated
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Dennis, Mobile Master

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Raine Galicia

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I finally figure it out. thanks
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Allan, Mobile Master

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What ended up being the issue?
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Raine Galicia

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My phone
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Mathieu, Mobile Master

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What did you do to fix it?