Does my Koodo mobile number go back to what it was if my porting request is cancelled?

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I wanted to port my home phone from shaw to my cell, but then I got a all from shaw saying they would give me a better discount and thy they could cancel my porting for me. Only problem is: my mobile phone number already switched to me shaw number.
Will it go back to what it was before??
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EA Barriffe

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Posted 4 years ago

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Dennis, Mobile Master

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It's complicated when canceling ports. However if shaw says they can do it and that they will not lose your number then I would trust them and hold them accountable for it
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Curtules

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You're Shaw number will be fine, it's less cancelling the port and more porting back to Shaw. However, this will cancel your Koodo line automatically.

Saying that fixing this is complicated is an understatement. Oh man.

Okay. First, the old Koodo number was changed for the original port request, it's now locked in the system for ninety days. Second, the line that had the ported in number is, again, being cancelled as I type this. Third, to reactivate the Koodo line is impossible without porting the Shaw number back to Koodo, which will cancell the Shaw line.

So you see, more than a little messed up. Thanks Shaw.

What you can do, you can activate a new line on a new account with a new SIM and a new number. Afterwards, if you call Koodo's customer service they might be able to escallate this to get your old number released so your new number can be changed to your old number. And if your old line had a Tab they also might make an exception in your case to cancel the Tab charge and put the Tab points on your new line.
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TELUS Guy

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I'd like to know if you're a Koodo representative or just a customer?
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Curtules

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Both, actually.

I started as a Koodo customer late August 2009 and started working for Koodo customer service in February 2011 then got promoted to tech support the following May.

That's right, Baby! I liked Koodo so much I decided to work for them!
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TELUS Guy

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I hope that you won't be the one helping me if I ever call Koodo.
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Curtules

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I'm speaking from experience here. I have seen the actually happen, Telus Guy. It at least won't hurt for EA to call Koodo proactively to see what's happening with the Koodo account.
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TELUS Guy

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There'll be no problems with your Shaw line.
Your old Koodo number is now in "aging" stage and will stay that way for 90 days; nobody can claim the number for 90 days. Only you can call Koodo and take the number back in 90 days. Note that you may need to talk to a higher level representative but it's definitely possible and they will do it.
When Shaw rejects Koodo's port request, Koodo will NOT cancel your line. You'll receive a text message telling you to call Koodo and/or someone from Koodo will call you. I suggest you to wait at least 24 hours before calling after you receive the text message; if Koodo calls you, the person calling you will most likely be a high level Canadian agent and not an outsourced one with less knowledge.
You're fine.

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