Does anyone know if the Moto G will be getting Kit Kat 4.4 update?

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Moto G not getting the latest update to Kit Kat 4.4?

Contacted Motorola they have no idea if we in Canada will get the update.

US phones Moto G are now getting the update.

The US website states that they are guaranteed to receive the update in the US but in Canada the website does not have the guaranty for Canadians.

Also when I check my cached processes there is about 100 mgs missing?
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jcsousa

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Posted 5 years ago

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quasarito

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According to this site, the 4.4.2 update is available for all Moto G devices:
"The update is for both the U.S. and global versions of the Moto G."

http://www.androidcentral.com/moto-g-...

However, the rollout will depend on the carrier who controls if and when it occurs.
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Kathleen Wilson

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Under phone features on koodos web site it says
"Android 4.3, Jelly Bean with guaranteed upgrade to Android 4.4 KitKat"
So it is not a matter of if, but a matter of when!
Lets get on the ball here koodo!!!!
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Eric Hayward

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Does anyone know if Motorolas PC software can update it? That's how I had to do it when I had a Samsung s2x. The s2x never actually had the option to even check for an update... Samsung's keis air program allowed me to update while synced through USB.
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rikkster, Mobile Master

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The KitKat upgrade will be an over the air upgrade, meaning that you won't have to be tethered to a computer to receive the upgrade, (as was the case with the S2x and Kies). A message will appear when the upgrade/download is ready. You can also check manually by going to Settings > About phone and selecting System updates.

The delivery of an OS upgrade normally takes place after the software has undergone extensive testing both by the manufacturer and carrier respectively. The claim that the Moto G is guaranteed to upgrade to KitKat 4.4 is made by the manufacturer and not Koodo.

Motorola's Canadian site also shows the guaranteed upgrade.

http://www.motorola.ca/moto-g-ca-en/m...

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Eric Hayward

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Maybe I'm a little confused. I was only thinking to do it while tethered through USB because I thought they had 4.4 on the moto g in the US already. I figured koodo had something to do with it not finding a newer version when trying to do it over the air. That was the issue with my s2x.
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rikkster, Mobile Master

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The S2x has never had over the air capability until the arrival of Jellybean 4.1.2. This meant that the OS upgrade had to be performed using Kies while tethered to a computer. The Moto G has over the air capability so there is no need for tethering or additional software like Samsung Kies.

There is the option to obtain the upgrade while tethered, using Motorola's Device Manager software, but you won't get the upgrade any faster because it is simply not available in Canada at the moment.

https://motorola-global-portal.custhe...

According to sources, the KitKat OS upgrade which began rolling out around mid-December in the U.S., is initially for unlocked Moto G handsets bought either on Amazon or through Motorola's own webstore in the U.S.

Those who bought a Moto G through a carrier, or in a different region - whether through a carrier or not - will get the update "soon" Motorola promises, though there's no public timeline as yet
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Vaper Look

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Eric Hayward

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I don't see how being in the US or canada would make any difference. Is the phone not the same?
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Ivan, Mobile Master

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Carriers often play a large role in updates.
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Jorden, Mobile Master

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I would hope that wouldn't be the case with this one as there is very little bloatware. I guess we will see.
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Paul Deschamps, Mobile Master

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The self serve app is considered bloatware John, any app added to the phones app list for services offered by said carrier are what bloatware is.
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Jorden, Mobile Master

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There is also a piece or two of Motorola Bloatware on it keeping it from being true Vanilla Android.
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Paul Deschamps, Mobile Master

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True and the good thing about Motorola bloatware this year is that it is useful and actually adds to the user experience unlike Samsung bloatware which are half useful and half gimmicky.
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Eric Hayward

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Haven't really had much time to sit down at the computer and toy with my phone. I'll try and squeek it in tonight.
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Matt Green

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So, I just got the OTA for 4.4.2 but it fails to install. :(
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Paul Deschamps, Mobile Master

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Matt Did you actually get it over the air or did you try installing an OTA file using your computer? Also do you have a Moto G purchased from Koodo or an unlocked model purchased elsewhere?
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Matt Green

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Hey Paul, I have a Koodo Moto G and received the OTA notification from the phone itself. I've done some testing in the meantime, and it seems the install log is saying the OTA package is looking for 'falcon_utms' but is finding an 'xt1032', and is aborting the install. Pretty weird as it IS an xt1032 model.
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Matt Green

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Yah the ota package it downloads, which you find in system\cache, says Telus like the one above.
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Matt Green

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Additionally, the new version is: 173.44.9.en.CA
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rikkster, Mobile Master

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Whether Android, iOS, Blackberry or WP 7/8, we usually get plenty of notification from a variety of reliable sources when an upgrade becomes available. Sources are speculating that the KitKat upgrade for the Moto G, will arrive near the end of January. Not sure how you wound up with an OTA update before anyone else in Canada. Just wait for the official upgrade to release.

For those interested, an unlocked bootloader will not interfere with the OTA upgrades.

https://motorola-global-portal.custhe...
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Matt Green

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Doing it that way, there is no update. But from the phone itself, I get a standard OTA notice. Here's a screenshot: https://dl.dropboxusercontent.com/u/3...
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Matt Green

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Victoria, BC. But, as I said in my OP, it fails to install.
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rikkster, Mobile Master

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I'm surprised at how small the upgrade to KitKat is and if all is working correctly, the upgrade would show up on MDM as well. I'm convinced it's a glitch, as I don't see any carrier branding when compared to the current version, which may explain why you're experiencing difficulty with the installation.
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Matt Green

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Hey Rikkster, it must be. There is carrier branding on the actual file that's downloaded, I just don't have Wifi at work, so I can't take a screenshot till I get home. Additionally, the file is wiped from cache on each unsuccessful install and must be downloaded again.
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rikkster, Mobile Master

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That's what I've been reading too John, so it's definitely a glitch that mistakenly got through somehow, Matt's download only shows 196.9 MB. By the way John, thanks for posting the link for the stock 4.3 firmware, it could come in handy someday.
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ki

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Hi

just got the update to Android 4.4.2 Kitkat today for telus Canada - kernel 3.4.0-gc6fc9e1

finally!
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Cameron McArthur

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I'm with telus too, I have no update yet
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Timo Tuokkola, Mobile Master

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In case you didn't read the rest of the thread, motorola froze the update because it was breaking too many phones.
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ki

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Had no issues at all with it - everything works normally for me. It's a bit faster on the screen refresh as well.
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Paul Deschamps, Mobile Master

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** SOLUTION FOR DIALING ISSUE ON MOTOROLA MOTO G ** OK people the official fix we just received from koodo tech is to head to your local koodo kiosk and grab a new SIM Card and swap the SIM on self serve by going to mobile phone - change phone and inputting the new SIM Card number into the line provided and submit the change. Then take the new SIM Card and put it into the phone and when it becomes active in about 15 minutes your phone will be fixed.
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Eric Hayward

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Dialing issue?
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rikkster, Mobile Master

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Yes, a small group of people were experiencing an issue with the Moto G's dialer, but it appears as though the problem has been resolved.

http://community.koodomobile.com/kood...
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patrick

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Are all koodo moto g's getting this update? Mine still says it's up to date with 4.3?
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Paul Deschamps, Mobile Master

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Yes however the update has been paused by Motorola while they fix the dialer issue. Once they fix it the update will continue to roll out again. Just keep checking manually for the update every once in awhile.
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Jason Wang

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Its almost been another month and still no update
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Paul Deschamps, Mobile Master

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Keep manually checking word has it that it should be rolling again any day now
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Paul Deschamps, Mobile Master

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Update was just pushed out today to the Moto G that fixes all the issues ppl have reported in this forum, do head into the settings and check for the update if you haven't been notified yet.
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patrick

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Still nothing for me
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Michael Grywinski

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I have still not gotten the 4.4 update yet
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patrick

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Finally got the update. No issues yet. I had checked my device for update and it said no updates available. I then went to the Motorola website and logged in with my moto ID and when I checked my phone 5min later an update was available. Not sure if it was just a coincidence or what but I'm finally on kitkat.

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