I’ve been with Koodo for many years and just recently changed my phone bill to $25/month to “save” money since I am back in school. With a $400 bill due in the next 15 days, I failed... miserably. (sorry Mom)
From my knowledge, Koodo is and always has been Canada-wide (Which is awesome!). And being directed by a representative to change my plan to the $25 one, (understanding my circumstances of needing to call home often and being broke) I feel a bit neglected and betrayed by my most favorite phone company! I shouldn’t have just assumed the word “unlimited” meant that I could call home on evenings and weekends anytime I wanted. I know this a cost of my own stupidity (good thing I am back at school) and I know I could have checked my account activity at any point, but finding time to do so between writing papers and reading books...it didn’t cross my mind! (Yes, I am taking time now to write this instead of writing my term paper...changing priorities as of now)
Bottom line is... can I be directed to the fine print? So I can imprint it into my brain that there is no way around this, then call Koodo in hopes that someone will comfort me verbally and tell me this will all be OK.
P.S Koodo is still a great company and thank you for taking the time to read this. Lesson learnt: read the fine print, check your account and don’t trust the man named Ronald. (Disclaimer: I made up the name Ronald since I don’t know who the representative was and I don’t want to categorize everyone at Koodo under one man’s fault...in the end, I am at fault)