Does my account name need to be my legal name?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I'm in the process of legally changing my name, but since it's not changed yet, my account was set up with my legal name. Is it necessary for the account name and the name on my credit card/billing to be the same? Is it possible to change it to the name I use and prefer?
Photo of Jonah Robinson

Jonah Robinson

  • 70 Points
  • concerned

Posted 1 year ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 95,438 Points 50k badge 2x thumb
Your legal name must be used. Additionally, credit card information must match address on file with Koodo.
Photo of Chadwick

Chadwick, Mobile Master

  • 33,012 Points 20k badge 2x thumb
More info , if your info on the card is different from Koodo, payments will not be processed. It's simply easier for the system if you use your legal name. No one is going to call you by it unless you call in for care. And even then you can ask them to call you whatever you prefer.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 136,982 Points 100k badge 2x thumb
Once your name is legally changed, you can also call customer service to have the name on the account updated at no charge.