Does my account name need to be my legal name?

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  • Updated 2 years ago
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I'm in the process of legally changing my name, but since it's not changed yet, my account was set up with my legal name. Is it necessary for the account name and the name on my credit card/billing to be the same? Is it possible to change it to the name I use and prefer?
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Jonah Robinson

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Posted 2 years ago

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Ivan, Mobile Master

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Your legal name must be used. Additionally, credit card information must match address on file with Koodo.
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Chadwick, Mobile Master

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More info , if your info on the card is different from Koodo, payments will not be processed. It's simply easier for the system if you use your legal name. No one is going to call you by it unless you call in for care. And even then you can ask them to call you whatever you prefer.
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Timo Tuokkola, Mobile Master

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Once your name is legally changed, you can also call customer service to have the name on the account updated at no charge.