Does Koodo sit up at night coming up with new ways to piss off their customers?

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Photo of Patricia Tisdale-Humes

Posted 3 years ago

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Mitchell Palmater

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Oh great this is an easy one!!!

The answer is no.

And that is evident in the award winning customer service and lowest churn rate of all canadian prooviders.


+10 points
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Paul Deschamps, Mobile Master

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Lowest churn rate lol have you seen the numbers for last quarter they have the highest churn rate now and Rogers (which is terrible or sure use to be) has the lowest.
Also I guarantee that there's no jd power award for Koodo this year so the last 3 years winning it are over which sucks because they truly earned it those years, this year though I can tell you they haven't earned ish.
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Mitchell Palmater

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Yes mate we all read the article on telus, this is not an accurate representation of Koodo's numbers.
Show up with some facts that dictate that Rogers have a lower churn rate.
It's just not going to happen.

The information that you are talking about is Telus's growth.
I never said they were stealing a bunch of customers from other people, they aren't right now. Well not as much as they used to.
But the churn is still extremely low, and yes Q3 was rough but still showed growth.
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5s

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Well, that said I'm sure those holding Telus Stocks, need not concern themselves.
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Anca Martalog

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I'm pretty smart in the real world, but your billing plan is soo confusing...To me, confusion only means chaos. Why don't you survey your customers to see what'd make them happy?
My opinion is EXTREMELY LOW SO FAR OF YOUR SERVICES. And to top it off you want to charge me %5 for phone support to correct your mistakes? OUTRAGEOUS!
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Ivan, Mobile Master

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As stated before, there is only a charge for calling customer service if the call is regarding something you could've done yourself online (i.e. activate a new SIM card, choose an add-on, etc.). If the website isn't working properly, there is no charge.

Any call regarding a dispute is free.
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Mayumi, Mobile Master

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What makes you think that?
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Taylor Upshaw

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Patricia there's many willing people working for Koodo, as well as outside of Koodo's employment, that can assist you with any concerns. However, the last thing a person assisting someone wishes to deal with is someone unwilling to communicate properly and assist themselves. 

If you have a concern, please by all means ask away. If you wish to vent, please redirect your issues to one of the many social media platforms available 
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5s

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I believe that if Koodo is staying up at nights, its about correcting and resolving those issues that piss off the customer.

I think that is evident with the NEW call back system that was finely tuned, to show case standards. When you call into Koodo and they are overly busy, Koodo gives you the call back opinion, within 10minutes.

There are other examples of Koodo attempts to make life EASIER for Customers, when issue arises from time to time and with system changes required, comes bugs that need to be ironed out.

WHAT IS PERFECT about KOODO is the lower prices and constant desire to deliver Customer Satisfaction to each and every Customer.
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Taylor Upshaw

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What is missing? A Device request/order system. I was to get "Device X" but I know Koodo won't be carrying it. Placing a request for the preferred device would set them apart from every provider in Canada.

But not we're getting into a topic meant for a separate thread. Everyone follow me!!!
(Edited)
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Mitchell Palmater

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I think you're the only one in the wrong thread mate =P
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Ivan, Mobile Master

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Patricia, what exact problem are you having with Koodo? I understand that you're frustrated, and we're here to help, if we can.
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Tayeb A, Employee

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Hey Patricia,

We are here to help with any issues that may arise. Could you give us more details and let us know how we can help?

Thank you!
Your Self serve idea is great, sorry was great. I signed for paperless statements to save money for both of us and liked the option of being able to print any past statement if I needed to. Now I have access to only three months and there's only a summary not the detail I once enjoyed. I won't try to call again as I refuse to pay you just because I have a concern and thats assuming I can even get through. What a crock.
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5s

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Hello Patricia, yours is certainly a billing issue and you will, not, be charged to have corrected to your satisfaction.

If you call and it's busy, you will be given the option, to have Koodo call you back, within 10 minutes.
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Mayumi, Mobile Master

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If you log into self serve(not self serve app), you can access to your E-bill which showing you all the details.( you can check last 18 month of your bills.)

And again, You don't get charge for asking questions or get technical Support.
Thank you, I will definitely check this out.

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