Does Koodo have a stolen phone replacement policy?

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  • Updated 1 year ago
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I just got my phone stolen from my car while I was in McDonalds. Does Koodo have any type of replacement plan? I have only had the phone for 4 months now and I don't see how someone stealing from me is my fault. So if there is no replacement policy (I am willing to pay a fee) than I am basically being screwed having to pay for the phone still even though I don't have it? The phone is a Nexus 5.
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Darren Champagne

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Posted 4 years ago

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Sophia, Mobile Master

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So sorry, Darren, but no Koodo doesn't have a replacement policy. Someone stealing your phone isn't their fault either, you see :(

However they do have a extended warranty for when you buy a replacement phone. I know that doesn't help you much now (sorry!) but I thought I'd mention it for you to consider.

Edit: it doesn't look like that covers stolen phones either I'm afraid:

Another edit: NEVER leave your phone in the car! You're basically asking for it to be stolen that way!
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No company has any policy whereby stolen goods would automatically be replaced. That's what insurance companies do. Maybe you could claim it through that since it was stolen from your car.
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Matthew Hill

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Unless you pay for Smartphone warranties, like what Bell offers. $10.00 a month and they'll replace upto 2 stolen/lost devices or broken devices.
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Dennis, Mobile Master

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Also Apple Care/Extended warranty does not cover a stolen phone, that falls under your home insurance policy. The only time you can get coverage for a stolen phone is via your credit card's purchase assurance program, but you are required to purchase the full device on that credit card (ie. If the phone is purchased on a subsidy or tab, that will disqualify you from the credit card insurance program), as well as submit a police report regarding the theft.
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Darren Champagne

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NOw if I cancel my contract do I just pay the remaining value of the phone itself?
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Jonathan I, Mobile Master

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Yeah, any negative Tab is charged to your next bill. You could look into replacement options on eBay or Kijiji. Sorry about the unfortunate incident.
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Robert, Mobile Master

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Maybe if you give them a call they will offer you a discount on your next phone, who knows?
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Take a look at your credit card agreement if you paid for the phone up front. Some premium cards include insurance for lost or stolen goods paid for with the card, but I don't think after 4 months that will apply. Visa reimbursed me for an $800 camera after a house break-in a while back, but their window was within 90 days or purchase and I filed well within that period.

Certainly not for a "fee" paid after the fact. Insurance companies won't stay in business long following that model.
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Claire Comerford

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Have the same issue called them and they took $50 off my tab!!! Is there not any upgrade offers with Koodo??
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Chad Burr, Mobile Master

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There are constantly offers that existing customers may be eligible for. Check walmart or bestbuy as well as they sometimes run their own promotions involving koodo devices.

Check self serve to see what devices and deals koodo has for existing customers.
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Jru Gordon

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Right now, neither Walmart, Best Buy, or The Mobile Shop are offering any promotions on upgrades