Does anyone know the instructions to change a phone number?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I used self serve online to change my phone number but when I went to click on the Instructions I forgot I had pop-ups blocked so I temporarily allowed them which refreshed the page. After that I couldn't get the instructions because it just said "Mobile Number entered is invalid. Please check and try again."

I have all the info, the service/unlock code and the MIN and MDN, but I don't know what to do with it! Did anyone happen to copy down the Instructions or print them off? I want to know how to finish the process of changing my number. Thanks!


Photo of Kdot

Kdot

  • 150 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Taylor Upshaw

Taylor Upshaw

  • 1,856 Points 1k badge 2x thumb
Try disabling your adblocker temporarily or disabling the blocker to work for Koodomobile.com

refresh and you should be golden, Kdot
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,242 Points 100k badge 2x thumb
If this is a CDMA phone you can try using using the automatic over the air provisioning system by calling *22803.
Photo of Kdot

Kdot

  • 150 Points 100 badge 2x thumb

I have no idea if it is, lol. I was just hoping someone remembered what they had to do to change their phone number after they picked the new number and got to the screen where you had to click on the Instructions button.

Did they call a number on their phone? Or change one of the MID or whatever numbers on their phone? I'm sure someone changed their phone number recently and remembers what steps they took.

Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,242 Points 100k badge 2x thumb
If it has a sim card, pull the battery and sim and restart the phone. If it does not have a sim card, try what I suggested above.
Photo of Kdot

Kdot

  • 150 Points 100 badge 2x thumb

Thank you so much! I've been looking up so many posts in this forum and trying so many different things and the solution was so simple! Why isn't that on the Koodo website anywhere? It's a simple number *22803 and it solved everything!

Photo of Taylor Upshaw

Taylor Upshaw

  • 1,856 Points 1k badge 2x thumb
This was a special case. Most devices now a days have a sim card and would simply need a restart

This conversation is no longer open for comments or replies.