Do you want to keep your customers?

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  • Updated 5 years ago
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I have been a Koodo customer for 3 years. Other companies have special offers for loyal customers, what does Koodo have? and how can I take advantage of them?
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Akshitha Anantha

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Posted 5 years ago

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John Lee

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What kind of "special offers" are these? Are these for new customers only? I would like to see these special offers myself so if you could link them; that would be great.

Otherwise, you could always contact Koodo directly and attempt to make a deal with them but nothing is in stone. Does a car company pay for your insurance after you were with them for a number of years? No, they don't.

I'm not too sure on why a lot of people think that just because they stuck to a specific company for a period of time; they deserve special rewards. You're paying for their service and it's pretty cheap too.
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Zaphod Beeblebrox

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What kind of lizards? Catch 'em and export them to Canada to sell them :P
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Timo Tuokkola, Mobile Master

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Insurance rates go down because of a clear driving record. Suffer 2 accidents in a year and it won't matter how long you've been a customer.
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Zaphod Beeblebrox

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Maybe start a reptilian circus or something lol
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Castle Crusher

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Thats my point, insurance has nothing to do with a phone company. Strait forward answers. No bs answers to try and belittle them, yes it is crappy that people have that give me a deal or I am gone attitude, but its sometimes called smart shopping other times its called being a jerk. If one of my employees talked to a customer like that, he would be looking for a new job.

I think the reptile import thing might be a little touchy right now in Canada
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Zaphod Beeblebrox

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Using analogies can be difficult, especially when the wrong one is used. As a result, flame wars start.
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Akshitha Anantha

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Are you with Koodo?
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mattjs

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Paul Deschamps, Mobile Master

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These "loyalty plans" don't seem too great so what just call an average plan a loyalty plan and ppl will be happy then?
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mattjs

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The Virgin & Bell ones offer 6GB of data. If you're a BYOD customer on Bell, you can take another $20 off. That's really not too shabby comparatively speaking...
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Akshitha Anantha

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A car company is different from a phone company...
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Ahmad

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You haven't even answered any of the questions though. What kind of special offers are these other carriers offering?
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Chris Petersens

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I really struggle to understand why people who choose a company because they offer good value ask for something more because that very good value made stay with them.
Although, it seems the discussion is more about leveraging one's threat to leave if not complied with the demands of said customer. Is that what we are talking about here? "Blackmailing?" It has been mentioned before what a piss-off factor is in people's eyes when companies arbitrarily comply with such threats. The people I'm talking about are the ones that have also been lost but never got a"special" offer.
I guess we could push koodo to offer something extra for loyal customers across the board. But that will come with a cost doesn't? Have we not seen prices go up already lately? Also, isn't the tab really a type of loyalty offer? The longer you stay the more you get towards your next phone.
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Timo Tuokkola, Mobile Master

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Agreed 100%. As I pointed out on another thread, people who say "reward me for my loyalty or I'll leave" are by definition not loyal.
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Zaphod Beeblebrox

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Hit the nail right on the head guys :)
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rikkster, Mobile Master

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"reward me for my loyalty or I'll leave" and go... where?
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Curtules

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I don't know, paying off your phone for you with free Tab points every month, giving you the option to get 10% off your plan after the phone is paid off. I think Koodo being about as generous as can be reasonably expected from a company in this reality.

My four-year anniversary as a Koodo customer is coming up at the end of the month. I haven't gotten any pirks for staying that long, nor do I expect any, so I don't understand why anyone else would get something for staying for less time.
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Marcus Fenix

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The amount of irony in this thread is amazing lol.

I agree with everyone else. You aren't loyal if you are looking for something to keep you here. People like this are no better than those that take bribes.
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Some random Mobile Master, Mobile Master

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Marcus for president! I have never agreed with anything more that this post before in my life!
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Marcus Fenix

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My first order of business. Free cell service for all!
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Some random Mobile Master, Mobile Master

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lol! I'd like that :P

I think no one should have preferential treatment though, simply because that's unfair to the other customers. A company should always make their really best offer when dealing with customers. We all know the Big3 don't, so that's why they have so many "retention deals" going on. The fact that Koodo doesn't even offer them tells me they're trying to be fair with everyone. Whether one finds fairness expensive or not comes down to personal choice, but I feel better knowing that everyone on the same plan as me is paying the exact same rate.
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Akshitha Anantha

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Are all of you Koodo Representatives?
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Zaphod Beeblebrox

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The regulars on the forum are aware I am but this is my personal account when I'm off the clock. My employment would not play a factor in this thread since my opinions would be my own. As such, I can tell you there aren't any loyalty programs set up currently. Looking at the previous threads similar to this issue, it does show that a loyalty rewards program is under consideration. That's about as much info as anyone has at this moment.
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Akshitha Anantha

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Okay just asking...
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Akshitha Anantha

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Thank you Tyler C.
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Zaphod Beeblebrox

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You're welcome. Keep your eyes peeled on Koodo's Facebook page or even this community. When things are announced, those are the places to find out.
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Some random Mobile Master, Mobile Master

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Koodo offering "loyalty" perks will be taking away some of the fairness that Koodo has. I have nothing against one-time rebates, free stuff and the likes, but I like knowing that whoever has the same plan pays the same rate. Giving out "special" plans to those who yap louder is going to be itchy for many...
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Marcus Fenix

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Do all of us look like we have employees next to our name?
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Marcus Fenix

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Common sense would dictate that an actual employee on this forum would have (Employee) next to their name.
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Moonmack

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Ya. But the pictures don't show up if you reply to a comment. I think I've been around long enough that I generally know who is an employee but off the clock, who is an employee on the clock, and who is a customer. It may be difficult for a new person. I sometimes still have trouble identifying who is just trying to stir up trouble and who is just asking a question ... One of the problems of a text interface.
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Zaphod Beeblebrox

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Couldn't have said it better myself, Moonmack :)
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Marcus Fenix

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It has nothing to do with the pictures. "employee" is right next to the poster's name. Take a look at Yannick, Vincent, MykeC, Ashley's posts.
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Akshitha Anantha

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I am glad it's under consideration.

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