Do you have to get a new plan even if......

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

Ok I have a $30 plan right now and want to upgrade my phone to the Nexus 4 on a medium Tab, do I have to choose a new $30 or higher plan or since I have a $30 plan already can I just upgrade my phone on the medium Tab and keep my old plan that is already $30?
Love to hear from Koodo rep here. Thanks.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,504 Points 100k badge 2x thumb

Posted 5 years ago

  • 1
Photo of Jonathan

Jonathan

  • 160 Points 100 badge 2x thumb
Hi, I'm a Sales Rep at Koodo. Nope! You can keep the same $30 plan you have. Just a heads up that a Tab Charge of $5 will apply if you choose the Tab Medium.
Cheers!
Photo of TheZoomer

TheZoomer

  • 1,784 Points 1k badge 2x thumb
Just have a question for you Jonathan,how does it work for the Samsung galaxy s4 as I saw you all raised the price and its hard to understand how it would work to get it cheaper or try to anyway.
Photo of Jonathan

Jonathan

  • 160 Points 100 badge 2x thumb
Hi Stevie! There are three ways to purchase the Samsung Galaxy S4. The reason the retail price was raised is because our Tabs offer more subsidy than before and hence customers can reduce the upfront costs. The price of the S4 will be $575 on Tab S, $425 on Tab M and $225 Tab L. As for Tab S, you can choose any price plan or you can keep your current price plan if you are already with Koodo. For Tab M, your price plan must be $30 or greater and and a monthly Tab Charge of $5 will apply. Lastly, for Tab L you must select a Tab L plan with a monthly Tab Charge of $10. Keep in mind that Koodo will wipe your Tab balance after 24 months if you still have negative credits. To answer your question, there is absolutely a way to get the phone cheaper, the Koodo Tab helps you reduce the upfront costs and we contribute 15% (plus Tab Charge if applicable) to help you pay off your phone. :)
i have a question.. i ordered the Samsung galaxy ace 2 x and then 3days after i got a email saying they had to cancel my order because my tab balance had to be greater then 0$ although my tab is -49 so what does that mean?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Yeah the tab deal has changed a bit, you now need to pay off your tab in order to upgrade. Just log in to self serve and under tab there is an option to add your negative balance to your next bill.
Photo of Robert

Robert, Mobile Master

  • 106,540 Points 100k badge 2x thumb
It is an obligatory step for each upgrade for now on!
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
You must take a new $30 rate plan as well as upgrade your device to get the 15% towards the tab.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,110 Points 100k badge 2x thumb
Hey MykeC, So you can keep the old plan and upgrade on a medium Tab but you'll just continue to get 10% towards the tab instead of 15%?
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
No, you need to get a new plan to go onto the medium tab. The 15% is a benefit for switching to the new rate plan.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,110 Points 100k badge 2x thumb
Wow that's terrible. Not impressed in the slightest :-(
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
At least that's how I understood it from the training & our help files. Since this was just added on today, I'm almost positive we all will have tons of questions and will need clarification over the next 2 months :P.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,110 Points 100k badge 2x thumb
It would make more sense to offer it to customers the way I'm thinking of it. Then your kind of making customers happy with a loyalty sort of offer and all the ppl who wanted that with it not costing koodo anything as users still have a $30 or higher plan right. I think it would be a lot better IMO.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Okay so now we have a conflict of information. Do grandfathered plans carry over to the new tab system or not?

I have the 60$ / 3GB plan which is no longer offered. I also have a tab with 0$ left on it. So does this mean that in order to use a 150$ tab again I will have to choose one of the new plans? I hope not.
(Edited)
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
It's a tough change to swallow. I think this affects new customers more. Maybe the market is more for free phones than for cheap plans. If the market asks for it then I understand why Koodo is making the change
Photo of Some random Mobile Master

Some random Mobile Master, Mobile Master

  • 39,554 Points 20k badge 2x thumb
I enjoy my prepaid for these exact reasons. As long as they leave it (prepaid) as-is, I have nothing to complain about. They really should direct potential new customers disgusted by the new plans to prepaid. I don't think twice about buying the phone I want outright, but I want value in my plan. Right now, prepaid looks better.
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
When I head into work tomorrow, I'm going write down everything tab related and try to make it in an easy to understand way. The current FAQ doesn't provide enough information(such as needing to switch to a new $30 plan to get the 15% tab contribution).
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
Thanks MykeC!

We all appreciate any clarification
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
I would appreciate it myself as well :P, but no problem.
Photo of Dennis

Dennis, Mobile Master

  • 196,120 Points 100k badge 2x thumb
Clarification was posted here by Yannick
http://community.koodomobile.com/kood...

This conversation is no longer open for comments or replies.