Do we need to go to a kiosk to take phones into repair?

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  • Idea
  • Updated 4 years ago
  • Implemented
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I have talked to several people that do not have a kiosk anywhere near them, but do have retail providers (ie. Future shop, Walmart, etc...). Is there any way that we can arrange that our retail providers can also send a phone away for repair so that customers do not have to travel 1 hour + in order to get the phone repaired?
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Dave

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Posted 4 years ago

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Jonathan I, Mobile Master

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Mobile Shop actually sends phones out for repair too, but only if you bought the phone from us.
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John Lee

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You can try calling locations that offer Koodo service and ask them if they do send out warranty repairs. If you can't find any, you'll have to go to a Koodo kiosk to get your phone sent out for repair.
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Mayumi, Mobile Master

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According to Koodo's website :
If you can’t make it to a Koodo Shop (because your far away from one), call us at *611 from your Koodo phone or toll free at 1-866-99-KOODO (1-866-995-6636) and request a Return Mailer.

Please check more detail info from this link
http://help.koodomobile.com/getting-s...
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Sumaya K.

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Thanks Mayumi for your help!

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